Signup to Autoresponder not working (GetResponse)

[einfohound]

I just installed and set everything up. I want to automatically add buyers to my GR autoresponder list. It was not working, so I tried following the troubleshooting post. I set up a test squeeze page to test the signup. The signup did not happen. I got my email, but did not get signed up to the autoresponder.

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eStore_post_payment_debug.log looks okay…here it is…

[04/28/2011 1:24 AM] – SUCCESS :Generating download link for single file.

[04/28/2011 1:24 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

squeeze_form_debug.log looks okay…here it is…

[04/28/2011 1:24 AM] – SUCCESS : Processing free download request for squeeze form submission…

[04/28/2011 1:24 AM] – SUCCESS : Received Data…[Name:david][Email:davidash2@gmail.com][Product ID:1][ap_id:][IP Address:76.73.157.111]

[04/28/2011 1:24 AM] – SUCCESS : Email with the download link sent to: davidash2@gmail.com

[04/28/2011 1:24 AM] – SUCCESS : Performing autoresponder signup if specified in the settings…

error_log has an error in it…here it is…

[28-Apr-2011 01:24:28] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘Request id: 1is different from Response id: ‘ in /home/dataent/public_html/wp-content/plugins/wp-cart-for-digital-products/lib/auto-responder/jsonRPCClient.php:168

Stack trace:

#0 /home/dataent/public_html/wp-content/plugins/wp-cart-for-digital-products/lib/auto-responder/jsonRPCClient.php(114): jsonRPCClient->checkForErrors(Array)

#1 /home/dataent/public_html/wp-content/plugins/wp-cart-for-digital-products/eStore_auto_responder_handler.php(134): jsonRPCClient->__call(‘get_campaigns’, Array)

#2 /home/dataent/public_html/wp-content/plugins/wp-cart-for-digital-products/eStore_auto_responder_handler.php(134): jsonRPCClient->get_campaigns(‘b02da816aaa336c…’, Array)

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my product name is aadofollowlist1

my GR autoresponder list name is also aadofollowlist1

This will not cause a problem will it?

[amin007]

Please reset the debug log files. Delete the error_log file. Now, do a squeeze form signup request and share the content of the “eStore_post_payment_debug.log” file.

[einfohound]

Here are the contents of that file after following the instructions. (No signup was recorded by Getresponse.)

[04/28/2011 9:14 PM] – Advisory : Log file reset.

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[04/28/2011 9:16 PM] – SUCCESS :Generating download link for single file.

[04/28/2011 9:16 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[amin007]

Thank you. it looks like the plugin is not even trying the GetResponse signup which means you haven’t enabled it from the settings. Do you have the “Use GetResponse AutoResponder” checkbox checked from the autoresponder settings of eStore?

What is the PHP version that your server is using?

[einfohound]

Under “Autoresponder Settings” on the main “Settings” screen, the first checkbox under GetResponse (Use GetResponse AutoResponder) is checked and I have the API key filled in. Global Integration and the Campaign are blank. The GR campaign is filled in on the product.

PHP version 5.2.17

[amin007]

I will send you an email to get site access so I can check this out.

[einfohound]

I just responded to your email request for site access. Please let me know if there is anything else you need. I am going to bed now. I am in USA – Eastern time is 11:45 PM.

[amin007]

Looks like you have entered an incorrect campaign name: aadofollowlist1

According to getresponse the above named campaign doesn’t exist in your account. The othere possibility is that the API key is wrong so it is actually looking for that campaign name in a different account.

[einfohound]

OK…the problem was none of these things. I did not notice (and I don’t believe your video on getting the Getresponse API key showed it) that there is a button to the right of the API key that says “ON/OFF”. It is OFF by default. The API key is not activated until this is turned ON. Once I did this, everything worked fine. You should make a note of this to let others know. It cost me three days of trying to figure it out and it is time that you guys should not have to spend on problems that are not really problems.

Thanks for your help!!!

One last question pertaining to usage of autoresponders in general in this set up…Do you recommend setting the autoresponder campaign up as double opt-in (this is the GR default), or do you recommend automatically adding them (especially if they are a “buying” customer?

[amin007]

The used to be “ON” by default. Anyway, I have updated the instruction to make a note of this.

I recommend using double opt-in. The main reason is that if you don’t use the double opt-in then the people can accuse of sending spams and stuff like that.

[einfohound]

Yeah. That’s what I decided too. Thanks again for all your help!

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