Shopping cart and customer login

[vocalcoach]

Where does the customer find the user login tab?

A very stupid question I know – but at the moment, if there is an item in the shopping cart there does not seem to be any option in the checkout proccess, except to click on the paypal icon. it goes straight to paypal without the customer having to login or fill any address in. Does this mean E-store relies on paypal info on the paypal invoice for the shipping address? I have spent a good few hours looking at forums and tutorials etc. and have found nothing on this.

I have also noticed that when I check the ‘stats’ tab there is no record of the sale!

I am missing something very obvious, I think.

I would be very grateful for anyone’s take on this as I can’t see the wood from the trees!

Also no confirmation emails are sent to the customer or to me and i have followed the advice of the error log testing etc and while there is completely empty log info, paypal works fine and gives me the proper notification of the sale.

I think all the above is inter-linked. I am sure it is obvious to someone except me

http://www.successfulsinging.com/wordpress/ is the url – its only just been worked on as i am trying to get the mechanics of it working first.

many thanks in advance

[admin]

There is a video on the eStore sales page labeled “Purchase Demo Video”:

http://www.tipsandtricks-hq.com/wordpress-estore-plugin-complete-solution-to-sell-digital-products-from-your-wordpress-blog-securely-1059

This video shows how the checkout process of eStore works. More details on eStore checkout process is documented here:

http://www.tipsandtricks-hq.com/ecommerce/wordpress-ecommerce-knowledgebase-523#express_checkout

You did read the sales page before purchasing it from that page right?

Running a test transaction with debug is the best way to find out what you are doing wrong. You seem to be doing this already which is good. Follow the checklist on this page to fix the debug issue so we can get debug output:

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

[vocalcoach]

Thanks for reply it is really appreciated

I will take a look at the videos for sure, as no, I haven’t seen them! Must have missed them somewhere before.

‘You did read the sales page before purchasing it from that page right?’

Not sure what you mean by that?

I have just done a paypal sandbox test and it seemed to work for the majority of it – just a few failure issues to work through on the debug page namely

FAILURE :IPN product validation failed.

Once i have watched the videos I am sure they will enlighten me to where i am going wrong.

Thanks so much

[admin]

If you do not understand a particular failure on the debug simply paste the debug line here and I will be able to help.

[vocalcoach]

Thanks Key Master

I have moved on and now got download links appearing ok, but they dont work – i get this error

‘Warning: curl_setopt() [function.curl-setopt]: CURLOPT_FOLLOWLOCATION cannot be activated when safe_mode is enabled or an open_basedir is set in /public_html/successfulsinging.com/wordpress/wp-content/plugins/wp-cart-for-digital-products/download.php on line 262

cURL transfer options could not be set. Please let us know. Thank you!’

my php on server – safemode is off i have checked

I have checked the download manager debug error log and below is what it says

[09/20/2011 8:31 PM] – Advisory : Log file reset.

---

[09/22/2011 9:13 PM] – Status : Unresolved DL file path = http://www.successfulsinging.co.uk/afolder/WONDERFULCHRISTMASTIME.mp3

[09/22/2011 9:13 PM] – Status : Resolved DL file path = http://www.successfulsinging.co.uk/afolder/WONDERFULCHRISTMASTIME.mp3

[09/22/2011 9:13 PM] – Advisory : No DL file path conversion performed on URL.

[09/22/2011 9:13 PM] – Advisory : URL aware fropen() disabled, forcing cURL…

[09/22/2011 9:13 PM] – Status : Dispatching DL method = 7

[09/22/2011 9:13 PM] – FAILURE : Error on curl_setopt()

folder names in log changed for security

I really dont know if there is something i can tweak somewhere as at a loss what to do.

I have checked out forum and there seems no similar problem that i could find.

I am unfamiliar with curl

If you could spare a moment to point me in the right direction i would be very grateful

thank you.

[admin]

Looks like the CURL setup is not correct on your server. Try one of the other eStore’s download methods. This post will explain more:

https://support.tipsandtricks-hq.com/forums/topic/wp-estore-download-methods

[vocalcoach]

Hi Key Master

thanks for the link.

I have followed the suggestions – everything I have set up was ok on check list, but I have not reset as mentioned on checklist 7 as didn’t know whether that will affect all my other estore settings i have worked on. I did however do what another post by tips and tricks says and reset the ‘Download Validation Script Location’ but nothing seems to work.

I have sent a support ticket to my hosting site to see what they say about their curl settings.

I have also followed the advice on another tips and tricks post ref: wp super cache that has made no difference either.

will let you know what my host company say.

thanks for your help so far , i appreciate it.

p.s. I tried download methods 2-6 and even 7 but no difference. I have put it back to method 1 for now.

[vocalcoach]

Issue now resolved.

My hosting site at Evohosting.co.uk has fixed the issue by commenting out line 316 on the download.php file:

curl_setopt($ch, CURLOPT_FOLLOWLOCATION, TRUE)

They said curl was set up correctly on their server. Anyway they did a fantastic job and fixed it.

thanks for pointing me in the right direction I appreciate it.

[Author]

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