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Shipping Variation value not shown on paypal confirmation email

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Shipping Variation value not shown on paypal confirmation email

Tagged: confirmation email, shipping variation

  • This topic has 4 replies, 2 voices, and was last updated 13 years, 11 months ago by Paul.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • June 7, 2011 at 1:59 pm #3543
    Paul
    Member

    Just had an order go through like below, can you confirm Shipping Variation doesn’t show in the paypal confirmation email?

    Settings are:

    – Shipping Variation is always displayed, set to £5

    – Base shipping 0

    – Product shipping 0

    ============

    Description Unit price Qty Amount

    Car

    Item Number 1 12.00 GBP 1 £12.00 GBP

    Boat

    Item Number 2 12.00 GBP 1 £12.00 GBP

    Bike

    Item Number 3 12.00 GBP 1 £12.00 GBP

    Subtotal £36.00 GBP

    Postage and packing 0

    Total £41.00 GBP

    Payment £41.00 GBP

    June 8, 2011 at 12:30 am #33110
    amin007
    Participant

    Did you use the following email tag in the email body?

    {shipping_option_selected}

    All the usable email tags are documented on this page:

    http://www.tipsandtricks-hq.com/ecommerce/wp-estore-shortcodes-and-functions-reference-460#email_tags

    June 8, 2011 at 9:15 am #33111
    Paul
    Member

    No no, this is the paypal confirmation. After further investigation I think I’ve figured it out.

    Shipping Variation goes through paypal as ‘handling’, not ‘shipping’.

    Paypal has only shown the shipping value in their ‘Postage and packing’ line on the email, not shipping+handling.

    This really looks like a paypal error so I’ve raised it with them, (not sure if it’s a unique aberration or standard) but can you confirm Shipping Variation has to go through as handling, and/or shed any more light on this?

    June 8, 2011 at 11:59 pm #33112
    amin007
    Participant

    If I understand correctly the phrase “Postage and Packaging” has the same meaning as “Shipping and handling”. WP eStore sends the shipping amount via PayPal’s “Shipping and Handling” variable. You can tell eStore to send the shipping amount as simple shipping rather than “Shipping & Handling”. Please open the “eStore_payment_submission.php” file and look for the following line:

    $myPaypal->addField('handling_cart', $shipping);

    Once you find it change it to the following:

    $myPaypal->addField('shipping_1', $shipping);

    June 9, 2011 at 10:52 am #33113
    Paul
    Member

    Found additional reference to this paypal error. Your original method is currently the best option, your workaround, for those it concerns, is also good. Paypal is, essentially, broken here.

    https://www.x.com/message/191239#191239

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