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Shipping cost added to digital products

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Shipping cost added to digital products

Tagged: digital bundle shipping, digital download, digital product shipping

  • This topic has 10 replies, 5 voices, and was last updated 12 years, 11 months ago by pamquag.
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • April 22, 2012 at 1:01 pm #6152
    pamquag
    Member

    I have had this issue since owning the plugin…have tried everything. Please help. Have reviewed all possible solutions that others have been given and nothing is working…

    Also reinstalled new version of plugin and did not fix.

    Using paypal and tried both using pp shipping and turning that off too.

    thx. Pam

    April 23, 2012 at 1:10 am #44342
    Peter
    Member

    Hi, Since I don’t know which “possible solutions” you’ve tried I might inadvertently be repeating some things :)

    1) So as a first check please tell us what value you have in the “Item Shipping Cost” field for each of the digital products.

    2) Post a link to the page where I can go and add a digital product to the cart and checkout to see what it does.

    3) Are you using PayPal profile based shipping?

    April 24, 2012 at 4:40 pm #44343
    larryt
    Member

    I am having the same problem – customer being charged a shipping charge for a digital download. Here are some screenshots:

    Customer being charged for shipping http://screencast.com/t/tMlZbqXxJ

    Product set for digital download http://screencast.com/t/jygZgVti

    No shipping indicated http://screencast.com/t/UKIlV1dC

    You can go to: http://loriwilke.com/love-christmas and order any of the products on that page. This particular product was the song Crying For The World

    April 25, 2012 at 1:33 am #44344
    admin
    Keymaster

    You are using PayPal’s profile based shipping in which case PayPal takes over the full shipping charge control from eStore. This post has more info and possible workarounds for you:

    https://support.tipsandtricks-hq.com/forums/topic/using-paypal-profile-shipping-but-it-is-charging-for-digital-items

    May 15, 2012 at 2:14 pm #44345
    pamquag
    Member

    1. Item shipping cost field= 0.00

    2. Link to Humetrics Store= http://humetrics.com/humetrics-store/

    please choose one of the :E-Books & E-Reports” products

    3. Yes I am using PP profile based shipping…

    …and as a side note I have tried all of your latest options and none of them have since worked.

    Thanks for your help.

    May 15, 2012 at 11:12 pm #44346
    Peter
    Member

    I just added the “100+1 Tips Tools & Techniques” ebook and went to PayPal checkout and saw no shipping being applied.

    May 25, 2012 at 1:45 pm #44347
    pamquag
    Member

    Hi Peter…

    I still get $6.50 shipping here is a screen grap of what I see:

    http://imm.io/qqZS

    May 25, 2012 at 11:20 pm #44348
    admin
    Keymaster

    Hi Pam, the eStore you are using on this is slightly older so it doesn’t have some of the new options we mentioned above. Please load a new build of the plugin from here:

    https://support.tipsandtricks-hq.com/update-request

    June 8, 2012 at 1:31 pm #44349
    pamquag
    Member

    I recently did this…updated the software version… but am happy to do it again.

    if you feel this is the issue.

    waiting for the update b/c i cannot locate my paypal id #

    June 9, 2012 at 1:06 am #44350
    Ivy
    Member

    @Pam, I sent out the updates this morning please let me know if you did not get them.

    June 10, 2012 at 6:17 pm #44351
    pamquag
    Member

    OMG!!!!!!!!!!!

    it’s finally working and pigs are flying around my house right now!!!!!!!!

    I have been posting about this for some time now…

    Thx for finally doing something about it!!!!!!!!!!!!!!!!!

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