Setting membership levels not working

[djw]

I am having an issue with protecting content from different members. I have a membership level called ‘stores’ and one called ’employees’. I want certain pages restricted from the employees, but if I change access to one membership level, it changes it for the other as well.

I’ve read all the instructions and changed settings in Membership Level, Manage Content Protection and Custom posts (a wiki I want only accessible at store level). I have also tried going into each individual custom post and changing the setting there for the specific membership level access, but it changes it for both again.

I have read this:

http://www.tipsandtricks-hq.com/wordpress-membership/how-to-manage-content-protection-in-wp-emember-15

And this:

https://support.tipsandtricks-hq.com/forums/topic/wp-emember-content-protection-not-working-common-mistakes

I’m somewhat sure this was working yesterday the way it was supposed to. But for some reason it is all changed now, and I don’t know if I changed a setting that has caused this problem. If so, I don’t know what it was.

I have also logged in on different computers and with different browsers and cleared cache. SO that’s not it.

Please help.

[admin]

Lets take a look at one particular post or page where you are having the issue (this should help us narrow it down). So please post a link to the post or page that you are having protection issue.

Are you using any category protection?

Are you setting the protection of the post from the “Manage Content Protection” menu or the protection settings in the post editor page?

What version of eMember are you using?

[djw]

I am using Version v8.6.8 of WP eMember. I’ve done a fresh reinstall too.

I have tried both, setting protection from the individual posts and setting it from the “Manage Content Protection”.

(I can’t share a link to the site, sorry. Its a company employee site behind a WordPress login.)

I have custom posts (a wiki) to be available to a higher membership level, but not the lower level. If I select all the custom posts in Manage Content Protection>General Protection>Set Protection and then ‘Grant Access’ to the higher level and not the lower, then test it, I find all levels are restricted from the custom posts.

I then visit the custom posts individually and I see that content is ‘Yes’ protected and the higher level is checked as having access.

If I return to Manage Content Protection>General Protection>and I deselect all custom posts and Set Protection, the individual custom posts are of course now ‘No, not protected’, and they are visible to all member levels.

I have even done a fresh install of my theme and tried deactivating all plugins one at a time, but I can’t find the issue (yet).

I appreciate your help. Thanks.

[admin]

Since you don’t want to share links here we can communicate via email. I have sent you an email.

Update: Turned out that the member’s level wasn’t set correctly to the appropriate membership level.

[JonGall]

I am currently experiencing the same issue as the member who originally posted this question.

Here is what I have done thus far:

1. I have manually protected a specific page [done at the very bottom of page]

2. I have given membership level access to this page via “Manage Content Protection”

3. I have confirmed the test member has access to the protected membership level

Once logged into the test member account, I continue to receive the following message:

Please Login to view this content. (Not a member? Join Today!)

Also, I’m currently using eMember v8.9.4.

I’m sure I’m overlooking something, but not quite sure what that is. Please help…

Thanks in advance,

– Jon

[admin]

Hi Jon, Please take a look at the following post and let me know if that helps:

https://support.tipsandtricks-hq.com/forums/topic/wp-emember-content-protection-not-working-common-mistakes

[JonGall]

Hi, thanks so much for the prompt response. I actually did come across that page while troubleshooting this issue. I have also reviewed the instructional video several times, and it only provides two ways to actually protect the page. Either from “Manage Content Protection” or directly on the page itself, down at the bottom.

I created this quick video so that you can see exactly what I see, and hopefully you will be able to point out what I’m missing: ==> [http://screencast.com/t/7Fz1PQ9MihF]

Thanks again,

– Jon

[admin]

Don’t mix the setting of content protection from the two interfaces. If you want to use the “Manage Content Protection” menu then use that menu to set the protection and give permissions.

If you want to use the widget below the post to apply protection, then use that widget to set the protection and give access (don’t do just half of it).

Do the following (don’t use the “Manage Content Protection” for this test):

1) Edit that page in question.

2) Select “Yes, protect ….. “

3) Check the membership levels that should have access to this post

4) Then save the post/page

5) Now log in as a member and test that page.

[JonGall]

This issue has been resolved. It appears that their were other plugins conflicting with the eMember plugin. Once I went through and removed all unused plugins, I was then able to successfully protect the pages on the site.

Thanks admin,

– Jon

[Author]

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