Send Email to customers function not working

[henryp]

Hi

In Admin Functions, for some time now I have been unable to send any emails to customers. No idea why this is.
I use this function to send a new product link to the customer where before it has failed.
The email is working to send a product with a purchase, as well as the notifications which are all fine. It is just this one function from Admin Functions.

My site is [rerdownloads.com]
Let me know if you need any debug files? I have tried to tick and untick Use WordPress Mailing System in settings but to no avail.

Appreciate if anyone can help. I have had this problem for the past couple of years (using WeTransfer instead to send stuff which is not ideal)
Thanks!
Henry

[wzp]

Are you referring to this screen???

In the top part of the screen, you are supposed to be able to generate valid download links. Does that occur?

In the bottom part of the screen, you are supposed to copy/paste the generated link into the message body, before sending the message. Have you been doing that? If not, then no link will be sent.

[admin]

Email delivery can be affected by many factors external to the plugin. Please check the following post which which has good information on the whole email issue and things that you should check:

Not Receiving Emails Even Though The Plugin Sent The Email

[henryp]

Hi guys,

wzp – sorry yes I should have said – I was generating the links in the correct way.

I did all the tests, downloaded the email tester plug in and also had a look at my SMTP settings.
Then I checked my Spam folder in Gmail and all the emails have been sent there.

I also noticed that in Admin Functions > Send Email to Customers section, the From Email Address field just had ‘ReR Megacorp’ rather than ‘sales@rerdownloads.com’ which I am guessing had something to do with it.

Going to make some more tests using other email addresses to see if they go to spam folders. It looks like ‘sales@rerdownloads.com’ is easy to trigger most people’s spam filters. Perhaps I can change this email address, or invite customers to make sure they check their spam folders. Will research it. Nothing is ever easy is it? 🙂

I want to thank you both for taking the time to help. It is appreciated! I guess this is resolved to some extent!
Thanks
Henry

[wzp]

Sometimes, just the wording in an email body is enough to trigger a spam filter. Wording like “for our valued customers, here is a link to our latest product…” is less likely to get put into a spam folder than “Here is a link to the latest and greatest thing you’ve ever heard.”

[henryp]

Yes, I see what you mean. My text is something like – ‘Sorry your download was not working here is a fresh link valid for 48hrs’ – seemed to go through fine through a friend’s gmail but yes, something to think about! Thanks again!
Henry

[henryp]

Thankfully I am not selling Viag** haha!

[wzp]

‘Sorry your download was not working here is a fresh link valid for 48hrs’

LOL, that looks exactly like the “free gift card” spam I get on my phone… that automagically gets shoved into the spam folder.

[Author]

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