Seller Not Getting email With a Download Link

[scott]

I’m testing live using my wife’s paypal account. After the purchase, the redirect does redirect to the thank you page and has the download link. She gets a confirmation email from paypal about the purchase but she doesn’t get an email with a download link. Why?

[Ivy]

Hi, Please run a test transaction with the debug turned on as this will give us a better idea of what is happening.

The following forum post will explain when and how to use the debug:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[scott]

They all say SUCCESS but there is no email delivered with a download link.

[Ivy]

Hi, The following forum post will explain more about this.

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[scott]

OK I opened the debug file and ran a “find” queary for

Email successfully sent to

and there were to successfully sent emails but both were to me (admin@mydomain.com)

I have a dedicated server. My server is not blocking email.

Do I have a wrong setting in the “settings”?

Thaanks for all your help

[amin007]

Did you receive two emails in the “admin@mydomain.com” account?

What do you have in the “From email address” field? Are you using your wifes account as the seller or the buyer? Does your wife’s PayPal account has alias emails?

[Author]

Posts