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Security Settings/Encryption – Android unable to open file

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Tips and Tricks HQ Support Portal › Forums › WP PDF Stamper › Security Settings/Encryption – Android unable to open file

  • This topic has 1 reply, 2 voices, and was last updated 10 years, 10 months ago by wzp.
Viewing 2 posts - 1 through 2 (of 2 total)
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  • August 28, 2014 at 10:26 am #11385
    Michael
    Spectator

    Hi,

    Just wanted run you by something that has happened with a client who purchased a fews eBooks from us.

    Sale was fine, download was fine, encryption I thought was all fine, All went well.

    However the client whom we know contacted us some days later saying he could not open his eBooks on a Bahun Tablet using Android. I was a bit surprised. The error has was getting was:

    “Decrypt document – enter password to open file”

    So I could not work it out, so I tested 2 of our files on a test android we have here, sure enough they would not open.

    I removed all Encryption and manually stamped 2 files and sent them to myself to check, all good no problems, they opened.

    I manually stamped some more files and sent them to the client, minus all encryption. He said they all opened with no error

    My settings with encryption:

    File Path = Default

    Stamping Method = Default

    PDF File Security settings

    Enable Encryption = checked

    Allow Print = checked

    Allow Copy = unchecked

    Allow Modify = unchecked

    File Password = nil

    Email Password = unchecked

    Owner Password = nil

    I am a bit perplexed on what to do! We had some complaints in the past about not being able to open files, however I am not sure if they were Android users. We only really require that the eBook content can’t be cut and pasted some were on the net as per our authors requirements. No so much a password on files so they can be opened by end users.

    My question is, has anybody had this issue before with Android, or is there something I am missing here on the setup tutorial.

    Currently sending files out not encrypted.

    Michael

    August 28, 2014 at 12:49 pm #65187
    wzp
    Moderator

    On the Android, are you using the official Adobe PDF Reader app, or “something else?”

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