Security Settings/Encryption – Android unable to open file

[Michael]

Hi,

Just wanted run you by something that has happened with a client who purchased a fews eBooks from us.

Sale was fine, download was fine, encryption I thought was all fine, All went well.

However the client whom we know contacted us some days later saying he could not open his eBooks on a Bahun Tablet using Android. I was a bit surprised. The error has was getting was:

“Decrypt document – enter password to open file”

So I could not work it out, so I tested 2 of our files on a test android we have here, sure enough they would not open.

I removed all Encryption and manually stamped 2 files and sent them to myself to check, all good no problems, they opened.

I manually stamped some more files and sent them to the client, minus all encryption. He said they all opened with no error

My settings with encryption:

File Path = Default

Stamping Method = Default

PDF File Security settings

Enable Encryption = checked

Allow Print = checked

Allow Copy = unchecked

Allow Modify = unchecked

File Password = nil

Email Password = unchecked

Owner Password = nil

I am a bit perplexed on what to do! We had some complaints in the past about not being able to open files, however I am not sure if they were Android users. We only really require that the eBook content can’t be cut and pasted some were on the net as per our authors requirements. No so much a password on files so they can be opened by end users.

My question is, has anybody had this issue before with Android, or is there something I am missing here on the setup tutorial.

Currently sending files out not encrypted.

Michael

[wzp]

On the Android, are you using the official Adobe PDF Reader app, or “something else?”

[Author]

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