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Secure download manager error – Amazon S3

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Secure download manager error – Amazon S3

Tagged: amazon aws, estore, S3

  • This topic has 3 replies, 2 voices, and was last updated 13 years, 1 month ago by bowerstech.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • April 18, 2012 at 1:29 am #6110
    bowerstech
    Member

    Hello,

    I have 5 video files (45mb – 112mb in size) stored on the Amazon S3 service. I can access them normally when using the link provided by Amazon.

    I added all five videos under the digital product url for the prod id as follows:

    as3tp://public@my_bucket.s3.amazonaws.com/Product-1.mov, as3tp://public@my_bucket.s3.amazonaws.com/Product-2.mov, etc…

    When I attempt to download using the encrypted link in email I get the following error message:

    The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.

    Please tell the site administrator the problem was due to the following reason:

    The digital product associated with the download link (see browser address bar) contains a malformed Amazon S3 URI. The administrator should specifically ensure that bucket names are in compliance with Amazon’s bucket naming restrictions.i The most common mistake would be if the administrator used any upper case letters or space characters in the bucket name.

    There aren’t any uppercase in the bucket name (there is in the video file). Need help quickly as we are launching soon!

    Bryan

    April 18, 2012 at 1:53 am #44194
    wzp
    Moderator

    http://docs.amazonwebservices.com/AmazonS3/latest/dev/BucketRestrictions.html?r=1353

    Your bucket name contains an underscore.

    April 18, 2012 at 7:04 am #44195
    bowerstech
    Member

    Ok great, I’ll give that a try. Thanks!

    April 18, 2012 at 4:17 pm #44196
    bowerstech
    Member

    Thanks that did the trick.

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