- This topic has 1 reply, 2 voices, and was last updated 13 years, 8 months ago by
.
-
Posts
-
Not sure where to post this. I use eStore for my subscription sales and eMember to manage site memberships. I have a customer who wants to maintain his subscription but change his paypal account. Apparently his business account was limited, so he set up a personal one, or something like that.
The price of a subscription has gone up, so I’d have to recreate the old subscription page and buy button for him to resub under the new account (unless I charged him the new rate).
Is there an easy way to switch his eStore purchase/eMember subscription from one Paypal acct/email address to another? There’s also the matter of the WordPress account, which is tied to the old email addy…
The software part is the easy one (you can just change some values in the plugin or in the database and it will be taken care of). The main issue you need to address first is the ongoing recurring subscription from PayPal. Now that PayPal shut this user’s account down, no more payment will be coming from him in the future. You will need to establish a new payment agreement with him via PayPal (using his new PayPal account).
Here is what I think will be simple and easy
1. Delete his account from eMember (this will also delete the corresponding WordPress account if you are using the integration).
2. Create a new *hidden* page and place a subscription button on this page with the old rate.
3. Tell him to go to this hidden page and make the payment and then complete the registration.
4. After the registration you can manually adjust his the membership level or any other profile data if needed.
- You must be logged in to reply to this topic.