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I’ve read the revenue sharing page and some posts here, but I’m not sure if my configuration is working correctly or not.
There are 2 of us and I setup myself as an affiliate with 50% commission for the purposes of me getting 50% revenue sharing. I then setup a product and listed my affiliate ID in the revenue sharing option under add-ons. (There was no check box like the instructions show, just a field for putting in author affiliate ID.)
Scenario 1: We mailed our own lists on a $17 product and commissions reported me as getting $8.50. That seemed fine.
Scenario 2: An affiliate (50% commission) mailed – and I did not get credited with any “commission” as my part of the 50% revenue sharing.
What I thought would happen is that for a $17 product:
Partner 1 (“house”) = 4.25
Partner 2 (me – revenue sharing partner’s commission) = $4.25
Affiliate (at 50%) = $8.50
The affiliate got his $8.50, but I didn’t get any revenue sharing credited from his sales to my affiliate account.
** Another odd thing is that there were 36 sales total, 6 of which were from the affiliate. But when I look under WP eStore / Stats – it only shows 30 sales?
Please help,
Stephanie
When revenue sharing is used in conjunction with normal affiliate then the calculation works like the following:
$100 Product
- 30% affiate commission (so affiliate gets $30)
- 40% author commission (so the author of the product gets $40)
- The leftover is for the house ($30 in this case).It doesn’t care about dividing between the house and the author equally. It’s main focus is to give the author of the product and the affiliates their cut and then whatever is left stays for the house (this is what the customers wanted when we first introduced this feature).
Anyway, that doesn’t explain why the partner did not get any commission at all. What version of eStore are you using?
Regarding the stats… the date range you are selecting needs to encapsulate all the sale dates to see the stats for all 36 sales.
WP eStore v.5.2.8
WP Affiliate v.4.5.2
Also, I ran a commission report and it’s only showing my 50% for the 30, and it’s showing the affiliate for his 6 sales, but not my revenue sharing portion of those 6; just the original 30.
Sorry – meant to also add that the report dates as well as just the dates on just the eStore stats page are for the full date range and it’s still not showing the full 36.
Thanks!
Stephanie
One of the main reasons for sales to be not counted is if the database columns goes out of sync (usually happens when you upgrade the plugins without deactivating and reactivating). When database columns are out of sync it doesn’t honor the request to record the insert statement.
Lets update your plugins with a fresh build so we can take that possibility out of the equation.
1. Deactivate and delete the currently installed version of the affiliate and eStore plugins.
2. Download a fresh build of the plugins from here:
https://support.tipsandtricks-hq.com/update-request
3. Upload and activate this version and then do a test transaction with debug option enabled. This post will explain more on debug:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do
Let me know if this sale shows up correctly in the stats.
Completed the upgrade, but I didn’t do the test transaction because the problem exists when an affiliate makes the sale and I didn’t know how to simulate that. Our “house” sales are calculating fine.
Also, just as an FYI, the prior installs had never been upgraded – they were the first and only installs. For this upgrade, I deactivated, deleted, and installed fresh as per your instructions.
New versions now showing:
WP eStore v5.9.1
WP Affiliate v4.8.1
The “house” made another sale last night (before I did these upgrades) – so now under WP eStore / Stats we see 31 and when we click on WP Affiliate, the overview there shows 37.
Do you want me to send you the login info somewhere?
Thank you,
Stephanie
Ok – we did enable debug and did a test sale, but now I’m even more confused.
The WP eStore stats went from 31 to 32 – so that seems like it was right – it hadn’t done that before.
However, in the WP Affiliate Stats, it went from 37 to 39 (incremented 2 for just one sale?) In the WP Affiliate / Sales/Comm Data area, it shows 2 new lines – $8.50 to the affiliate for the sale and $8.50 to me (should have been $4.50 to me as author).
But I guess maybe we are getting closer, because would it make sense that if there was revenue sharing, that the commission data does show both me (author) and the affiliate. If so, then the only thing that’s now incorrect is the 8.50 vs. 4.50?
Stephanie
The commission table shares both the normal affiliate commissions and the author’s share. This sale number will never match with eStore sale count… so that part is fine.
The author commission calculation doesn’t work how you think or want it to work. Please refer to the documentation for the details (check the bottom section on that post):
How to Setup a Revenue Sharing Product Selling Site (Split Profit Setup)
Remember, It doesn’t care about dividing between the house and the author equally. It’s main focus is to give the author of the product and the affiliates their cut and then whatever is left stays for the house. I am not a big fan of this method of calculation but this is what the customers wanted when this feature was first requested by the customers.
So to summarize, when 3 parties are involved (affiliate,author,house) it will first give the affiliate his cut, then give the author his cut and the rest will be left for the house. One thing you can do is to adjust your commission levels accordingly.
This feature is not very straightforward when you use it in conjunction with a normal affiliate campaign but I might look into the implementation and see if I can change the current method of sharing.
I am in love with both of these plugins (and I’ve used just about everything out there in the past 5 years) so that compliment is coming from first hand experience! LOL And if this is the only tricky part – I’m still exceedingly happy!!!
I just want to make sure I’m understanding it and also not ruling out if there’s a workaround.
We’re really partner 1 & 2, but I’m sticking with “house,” and “author” to be consistent.
So if house and/or author makes a sale, we want to split the profits 50/50. And if an affiliate makes a sale – they get 50% and house & author are splitting the other 50% (i.e., 25% each of the total sale.)
So in making myself the author and creating an affiliate account for myself – originally I set my “commission” (revenue sharing) to 50%. Now, from what I am understanding, for me to get a proper % of an affiliate’s sale, I should really set my author/affiliate account to 25%? I think that’s what it’s sounding like? If so, that would credit me 25% of any sales made by others.
But then how on earth do we (house & author) calculate what’s left? And how do we calculate an even split of sales made by each other (the 50/50 scenario).
We are not adverse to doing this manually, but it seems to me that once multiple people start promoting and are on varied cycles of masspay disbursements, this is going to become an accounting nightmare – because we’ll never know what the base amount that we’re splitting is going to be – not to mention the fact that 25% already came out of the base amount.
Please just give me some suggestions on how to accomplish this. Like I say, if we have to do it manually, that’s fine – I’m just not even understanding HOW we’d do it manually.
Perhaps, instead of what you said about you changing the current method of sharing – would it be more straightforward (faster) to develop some sort of a “report?” That way, if a report could be generated that had the calculations (based maybe on user input fields of author & % of revenue share) then the math could be done by the report and not us math-challenged end users? Just a thought?
Stephanie
I have given it some thought and I think the best way to handle this is to change how the author sharing amount is distributed. I will do some changes in the plugin and get back to you (give me a day or two).
You are wonderful – thanks!!! (Now, if only you don’t want to strangle me when you read the other post I made with a problem on a totally different site) *hiding behind my chair*
Stephanie
Updated the calculation to work like the following:
Affiliate gets hist the cut fist (at 50%) = $8.50
Author and partners cut is calculated on the following amount:
(product price – affiliate’s cut for this product)
So, in your case The “house” and “author” should both receive $4.25
Please get a new build of eStore from here and test it out:
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