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[Support request] Require First & Last name with Stipe Payment via Payment Gateway Bundle

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Addon Related › Require First & Last name with Stipe Payment via Payment Gateway Bundle

Tagged: gateway bundle, stripe

  • This topic has 9 replies, 3 voices, and was last updated 2 years ago by wzp.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • April 11, 2023 at 4:26 pm #84872
    BCVSupport
    Spectator

    We had a payment go through without a name, and only an email address. Apparently if someone is using a gift card a name isn’t required by Stripe. Is there a way within the plugin to make this a requirement?

    April 13, 2023 at 4:53 pm #84874
    wzp
    Moderator

    1. Was this for a digital or physical product; or an eMember registration, or renewal?

    2. By any chance, are the debug logs turned on?

    3. Did the purchase successfully go through?

    4. Is NOT  having the purchaser’s name information adversely affecting this sale? For example; they purchased an engraved item.

    • This reply was modified 2 years ago by wzp.
    April 13, 2023 at 5:59 pm #84876
    admin
    Keymaster

    Is this gift card that you issued from Stripe? Or are you referring to our Gift certificate addon? If it was issued from Stripe directly then the checkout’s minimum requirement (if any) will also need to be set in the Stripe account (not the plugin).

    April 18, 2023 at 3:36 pm #84877
    BCVSupport
    Spectator

    Sorry I never received notification that there were responses.

    They are donations, so no product at all. Yes we want the name information. Yes they were successful. No I didn’t have debug on. I’ve currently got Stripe off, until I can get the system changed.

    They appear to be fraudulent; not sure why they are doing the charges, but they appear to be fake on further review of the payments. I’m in the process of finding out how to make edits on the Stripe end so the information is required.

    When I contacted Stripe initially for support they confirmed no name is required and that they could be using Visa/MC gift cards. I understand that some places would be fine with this, however we don’t want these type of charges.

    April 18, 2023 at 3:51 pm #84879
    BCVSupport
    Spectator

    and just fyi the email issue was on our end, they got caught as spam.

    April 18, 2023 at 5:03 pm #84880
    wzp
    Moderator

    They are donations, so no product at all. Yes we want the name information. Yes they were successful. No I didn’t have debug on. I’ve currently got Stripe off, until I can get the system changed.

    They appear to be fraudulent; not sure why they are doing the charges, but they appear to be fake on further review of the payments.

    This is a common step, criminals use to validate stolen cards. If the charge goes through, then they hit Amazon or Best Buy, et al, with a large charge. There is no point in you trying to get a name on this kind of transaction; as it would most likely be fake (anyways). Also, prepaid Visa/MC and Green Dot cards, do not have names. Even with legitimate transactions, they don’t validate names; I use an alias with my personal Visa/MC on certain sites, and have never been turned down. It’s all about the numbers.

    • This reply was modified 2 years ago by wzp.
    April 19, 2023 at 10:36 am #84885
    BCVSupport
    Spectator

    That’s kind of what I thought. However the board wants the name whether it’s also fraudulent or not.

    Thanks!

    April 19, 2023 at 11:54 am #84886
    wzp
    Moderator

    As per the advice of @admin, you must set the minimum checkout requirements in your Stripe account, not in the plugin. Please consult with Stripe, to see if they can provide you with the name on donations.

    April 19, 2023 at 12:09 pm #84887
    BCVSupport
    Spectator

    Thanks, it’s not the amount, but I will continue this issue with Stripe. I just thought there might be a way to get the info from the cart plugin.

    Again Thanks.

    April 19, 2023 at 4:09 pm #84888
    wzp
    Moderator

    “That’s the problem.” Donations don’t go through the cart.

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