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Requested File Could Not Be Found

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Requested File Could Not Be Found

Tagged: Download, email, file not found

  • This topic has 14 replies, 6 voices, and was last updated 14 years, 9 months ago by amin007.
Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • July 6, 2010 at 5:36 pm #1464
    kbettenc
    Member

    I’m not finding a solution to this problem in the other related forum topics.

    1) Are you using relative URL or full URL?

    http://toniabarrydesigns.com/wp-content/uploads/2010/07/Cascading-Leaves2.pdf

    2) Can you please try it with removing the .htpasswd and .htaccess files from the “downloads” directory?

    Done

    3) Do you have any space in the file name?

    Cascading-Leaves2.pdf

    I can send you the Debug log if you want.

    July 6, 2010 at 7:29 pm #22264
    kbettenc
    Member

    I solved this by un-checking the “Downloadable” box on the “Digital Contents Detail” section of the Products page.

    July 6, 2010 at 11:58 pm #22265
    wpCommerce
    Moderator

    Unchecking the “Downloadable” box will let your browser handle the download. So, the true URL of your product will get revealed to the customer while downloading. If you’ve already done a test transaction with debug turned on you can send us the debug log.

    July 7, 2010 at 12:01 am #22266
    wpCommerce
    Moderator

    Also what version of eStore are you using?

    July 7, 2010 at 2:03 pm #22267
    kbettenc
    Member

    Version v3.8

    It’s not working again. Here is the latest email:

    Dear Karen Bettencourt

    Thank you for your purchase!

    May 7 x 1 – $1.00 (USD)

    Any items to be shipped will be processed as soon as possible, any items that can be downloaded can be downloaded using the encrypted links below.

    May 7 – http://toniabarrydesigns.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2BOa%2FS0LVvGRjKzs

    Thanks

    How can I attach the log and send it. I’m uncomfortable sending client information in an open forum.

    July 7, 2010 at 7:07 pm #22268
    Lestermadden
    Member

    Hi,

    I brought the plugin today but also getting a Requested File Could Not be found error.

    The dummy file exists at http://www.augmentedplanet.com/wp-content/uploads/report5120411/test.pdf

    The download URL given is http://www.augmentedplanet.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=61Fo%2FyjBITeK0Ts5

    Any pointers to where I went wrong?

    Thanks

    July 7, 2010 at 7:36 pm #22269
    chrisegg
    Member

    yep, I am having the same problem keep getting this error;

    Requested File Could Not Be Found

    July 7, 2010 at 11:20 pm #22270
    amin007
    Participant

    Can you please check this post and make sure you haven’t done anything mentioned there?

    Downloaded file size is 0 (Zero) byte or 404 error or Other file download error

    Also, Please post the version number of the eStore that are you using.

    July 8, 2010 at 10:49 am #22271
    Lestermadden
    Member

    Hi, I checked the post you suggested and I still have the problem.

    The file is not 0kb.

    I changed the file to download to: http://www.augmentedplanet.com/wp-content/plugins/wp-cart-for-digital-products/downloads/ebook.zip

    I can download the file directly from IE/Firefox.

    When I use the admin panel (or buy the product) the following URL is generated:

    http://www.augmentedplanet.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=7VFo%2FyjBIT2G2T88

    This returns: Requested File Could Not Be Found

    I have deleted the .htaccess file

    version is: 3.9.1

    July 8, 2010 at 2:13 pm #22272
    chrisegg
    Member

    1. Verify that the URL you have specified in the “Digital Content URL” field is not resulting in a 404 error (meaning there is a type in the URL). You can check this by copying and pasting the true URL into your browser and seeing if the file downloads properly.

    Checked and I can download the link directly

    2. Please delete the following two files “.htaccess”, “.htpasswd ” from the downloads directory of the eStore plugin and try the download again.

    Deleted still not working

    3. Please Make sure that you do not have any spaces in the file name of your downloadable file. It is okay to have spaces in the file name on your PC (e.g. My eBook.zip) but remember when you upload it on the server it becomes a URL and a proper URL should not have spaces.

    No space and still not working

    this is the link that I get after purchase

    http://adviceinloverelationship.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=3hOa%2FS0LV%2F2XjKjvyUyZ9OKTRg%3D%3D

    I am using version 3.8.4 of the plugin and Version 3.0 of WordPress

    July 8, 2010 at 4:26 pm #22273
    kbettenc
    Member

    I would like to send you the log, can I email you with it?

    July 8, 2010 at 10:33 pm #22274
    Ivy
    Member

    Hi, I have sent you all site access request emails. We will need to take a closer look at what is happening.

    July 9, 2010 at 3:05 pm #22275
    kbettenc
    Member

    I have not received any emails, I checked all of my junk mail folders and there is nothing. My email address is k bettenc at comcast . net no spaces

    July 9, 2010 at 3:20 pm #22276
    kbettenc
    Member

    Never mind, I got it. Can you delete the previous post, if possible.

    July 21, 2010 at 6:35 am #22277
    amin007
    Participant

    Don’t forget to check this thread too:

    https://support.tipsandtricks-hq.com/forums/topic/requested-file-could-not-be-found-404-error

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