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Renewal E-mail Notification Cannot be Changed

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Tips and Tricks HQ Support Portal › Forums › WP eMember › Renewal E-mail Notification Cannot be Changed

  • This topic has 6 replies, 4 voices, and was last updated 11 years, 3 months ago by clearscopedesign.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • November 18, 2012 at 4:48 am #7941
    avd23
    Spectator

    You recently added the ability to also send an e-mail to members so many days AFTER their membership expired.

    Once I installed the update, the e-mail renewal message for

    “A member will get this email after the day his/her account is expired” cannot be changed.

    When I uninstall the build for that plugin and reinstall the previous one I can change that email renewal message.

    When I install again the latest build, the e-mail renewal message sent the day after his/her account is expired cannot be changed.

    can you fix this. Thanks.

    November 19, 2012 at 3:48 am #51505
    admin
    Keymaster

    Yes, the addition of that new “Email after X number of days” feature introduced this bug. We have addressed this in this plugin. Please download a new copy of the plugin from our server and you shouldn’t see this issue anymore.

    March 21, 2014 at 9:48 am #51506
    clearscopedesign
    Participant

    Can you please tell me how to change the auto-email for account renewals. I see the ‘Account Upgrade’ email, and all the other ones, but I do not see the email settings for ‘Account Renewal.’ Where can we edit this.

    Thank you!

    March 21, 2014 at 2:26 pm #51507
    wzp
    Moderator

    There are 3 related sets of email settings:

    eMember –> Settings –> Email Settings –> Email Before the Account Expires

    eMember –> Settings –> Email Settings –> Email After the Account Gets Expired –> A member will get this email after the day his/her account is expired

    eMember –> Settings –> Email Settings –> Email After the Account Gets Expired –> A member will get this email X number of days after the account is expired

    You can use those emails to remind your members for account renewals/upgrades.

    March 26, 2014 at 10:49 pm #51508
    clearscopedesign
    Participant

    We are referring to a notification once the account has been renewed.

    A confirmation that the user receives once they have renewed their account, something like ‘Your account has been renewed, thank you for being a valued member.’

    Does this not exist?

    March 27, 2014 at 5:30 am #51509
    admin
    Keymaster

    A Renewal is treated as an “Account Update”. So look in the email settings for the account upgrade section.

    March 28, 2014 at 2:07 am #51510
    clearscopedesign
    Participant

    Ok, thank you.

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