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Removing customer-affiliate relationship for recurring payment

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate General Questions › Removing customer-affiliate relationship for recurring payment

Tagged: WP Affiliate

  • This topic has 4 replies, 2 voices, and was last updated 11 years, 7 months ago by Theo.
Viewing 5 posts - 1 through 5 (of 5 total)
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  • October 7, 2013 at 2:54 pm #9804
    Theo
    Spectator

    Hi,

    I have a customer who just joined through an affiliate and the affiliate has made a commission.

    This customer is on a recurring monthly payment membership level and I need to remove the association so that the affiliate does not get credited each month/any more.

    This customer has been given a sale price that does not allow me to give out the recurring commission on this recurring payment.

    I see a Transaction ID in WPeStore and WPAffiliate,

    and I see a Unique Reference/Subscriber ID in WPeMember.

    The Unique Reference/Subscriber ID in WPeMember matches what I see at PayPal.

    Is it the Transaction ID that allows WPeStore and WPAffiliate to communicate?

    Thanks,

    Theo

    October 7, 2013 at 11:13 pm #58188
    admin
    Keymaster

    Hi Theo, PayPal doesn’t let you alter the detail of an ongoing subscription/recurring payment agreement/details.

    Here is what you can do:

    1) Cancel this subscription and request the customer to signup again using the corrected sale price.

    or

    2) Edit the estore subscription product in question and set a product specific commission of 0 (so this product won’t generate any commission anymore). Create new product with corrected amount and use that on your website.

    October 8, 2013 at 5:55 am #58189
    Theo
    Spectator

    If I edit the product specific commission on that product now,

    will that prevent the affiliate getting a commission on the monthly rebill?

    October 8, 2013 at 6:17 am #58190
    admin
    Keymaster

    Yes it will.

    October 8, 2013 at 6:21 am #58191
    Theo
    Spectator

    perfect, thanks

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