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Remove membership level when user cancels recurring payment.

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Tips and Tricks HQ Support Portal › Forums › WP eMember › Remove membership level when user cancels recurring payment.

Tagged: cancel subscription, membership level, recurring payments

  • This topic has 1 reply, 2 voices, and was last updated 11 years ago by admin.
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  • May 8, 2014 at 8:51 am #10789
    mattbarry
    Member

    I have 2 membership levels. One for a recurring payment, and one that is a one-off payment (that allows access to hidden content).

    The user has paid/is paying for both membership levels.

    If the user cancels the recurring payment, the account is set to inactive. So now they can’t access the hidden content they have paid for separately (the one-off payment).

    My question…how do I remove the recurring payment membership level from the persons account, instead of changing the account to inactive?

    May 9, 2014 at 12:33 am #62788
    admin
    Keymaster

    Do you have the following option enabled in the plugin settings?

    When a member’s primary level expires, automatically set one of the non-expired secondary level as his primary level

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