Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Remaking of the customer records after a system crash

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Remaking of the customer records after a system crash

  • This topic has 2 replies, 2 voices, and was last updated 15 years ago by amin007.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • May 14, 2010 at 6:01 pm #1201
    CrustyBaker
    Member

    As i stated in my last post, my system crashed after a backup plugin failed on godaddy and i was moving to another hosting account.

    I am attempting to reinstall all the customer information. Those that have purchased and those that are affiliates with a possible sales commission record.

    I have gotten the names and email address installed without question or problem.

    However, I have not found any means with which to add the previous clients invoice, (i have this on paper records), price they paid or how to include this information to the affiliate so as to keep the complete records electronically and allow the two programs – eStore & Affiliate program to interact with the past history as they do with the present content.

    Is there a way to include that information to the newly installed data.

    I would hate to have to tick a client off because of the paperwork involved with tracking and backtracking errors.

    Sincerely.

    May 14, 2010 at 6:46 pm #20480
    CrustyBaker
    Member

    Further issue found:

    I just tried two test sales to ensure the site was functioning correctly and neither of the sales show up in the eStore records.

    Here is the method and resulting action

    debug activated in settings.

    Test product 4 on an about page with [wp_eStore_fancy:product_id:4:end] code

    shopping cart shows on the web OK

    Price shows OK

    Coupon box Shows OK

    problem coupons from old install show up “ouch”

    Paypal button shows OK

    Paypay transaction OK

    Return to web site from the paypal screen invoice error 404 not found

    No record of the transaction appears in the eStore.

    In the email i received two.

    One stated

    WP eStore – Payment Verification Failed

    and give two reasons!

    The second email states

    Notification of payment received

    and give me a Paypal id transaction

    Can anyone assist with these issues please as everything was working great until the backup crash and hosting issues.

    Thanks in anticipation from the CrustyBaker

    May 15, 2010 at 12:55 am #20481
    amin007
    Participant

    First of all, when you move hosting you should be transferring your whole WordPress database from the old server to the new one. This way you won’t lose your posts and comments either. When you transfer the whole wordpress database all the Plugin’s (eStore and any other installed plugin) data will be there for you. No need to do anything manually.

    You can also export the data from individual database tables using PHPMyAdmin and then import in on your new server into the same table.

    “Return to web site from the paypal screen invoice error 404 not found” – this is telling me that you have an incorrect URL in the “Return URL” field of settings menu of the plugin.

    Remember, you just moved to a new hosting so you need to take a look at your settings again and make sure everything is correct.

    “WP eStore – Payment Verification Failed” – It will have the exact reason why it’s failing (please read the whole email that you get after a failure and share it here).

    Also, try running a test transaction with Debug Enabled which will reveal why it’s failing… this URL should help:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ