Tips and Tricks HQ Support Portal › Forums › WP eMember › Registration link is not working – also after deactivate other plugins
Tagged: registration link not working
- This topic has 10 replies, 4 voices, and was last updated 2 years, 4 months ago by admin.
April 12, 2018 at 6:01 pm #14824thomasvanz93Member
I set up the whole automation emails and settings for a online paid course. But the link is not working. The only thing i see when i open the link is [wp_eMember_registration] on the site. I also bought my own product with a other email adres and the link i receive isn’t working.
I deactivated all the other plug in to see if a plugin is causing the problem, but that isn’t the issue
How can i fix this?!
ThomasApril 12, 2018 at 6:29 pm #77668
I think what you said is… when the user clicks the registration completion link in the email, they get a page on your site that only contains the [wp_eMember_registration] shortcode. Which means the shortcode isn’t working on your site (it is suppose to render the registration form).
Please edit the WP page indicated in the WP eMembers –> Settings –> Pages/Forms Settings –> Registration Page (Mandatory) field and ensure the [wp_eMember_registration] shortcode is correctly in place. Retype it by hand, if necessary to make sure.January 14, 2021 at 1:47 pm #82303
My registration link is not working when I click it as a test to myself I get this error message:
Error! The unique registration code you used in the URL has already been used or it is invalid!
And it has definitely not been used. I checked as you noted to the OP and it still does not work. What could be the problem. I need to send this to a lot of members.January 14, 2021 at 4:24 pm #82305
And it has definitely not been used. I checked as you noted to the OP and it still does not work. What could be the problem. I need to send this to a lot of members.
Please clarify this statement. You are not trying to send the same link to multiple people, are you???January 14, 2021 at 5:12 pm #82306
No I added myself as a member then generated the link and the email from the admin functions page using my Member ID. And when I clicked the link in the email I received I got that error message. And again I checked the registration page and shortcode and they are set-up as instructed.January 15, 2021 at 3:48 pm #82307
So, you manually added yourself. What happens if you use your regular registration process?January 15, 2021 at 3:59 pm #82309
No I did not manually add myself I imported myself from WP. Not sure what you mean by “regular registration process” and whether it can be done if I already have a WP user account. And why would the option to create a registration link and mail it to the member be there if that does not work? I am testing that way because I need to send the reg link to a lot of people (and no not in bulk) that I imported because they are paid members in good standing from the previous membership plugin I used.January 16, 2021 at 12:59 am #82314
The issue will be due to the fact that you are trying to do something that doesn’t make sense in terms of how our plugin is supposed to be used.
I couldn’t fully understand what you are trying to do. So let me explain a few things and then I will ask a question:
#1) The following documentation outlines the standard registration process. this is how our plugin is supposed to operate:
#2) If a member has a user profile that is missing the “username” value, it means that the profile is not complete yet. Most likely the user didn’t receive the email (containing the special link) that was sent to them. So there is a manual option to regenerate and re-send that special link to the member so the user can try again.
#3) If you are importing a WP user, then the member’s account will already be complete as soon as it is imported. There is no need to use the “regenerate the special registration link”. So I am confused as to what you are doing here?
The following page explains how the WP import works. It simple imports the WP user record into WP eMember with the same details:
The profile is already complete at that stage.
I am not sure but to me it feels like you are trying to generate a link for a profile that is already complete as far as emember is concerned. Why are you trying to regenerate a link for a profile that is already complete?January 16, 2021 at 9:14 am #82315
I get what you are saying, but since we have the option to create a registration form in WPemember I created one to get more information than is allowed in the regular WP profile (for instance I ask for our members specialties and bio). Therefore, even though they have a previous profile, it needs to be updated to include this new information. How can this be done then?January 17, 2021 at 8:43 pm #82321
I think you are talking about custom fields. It needs to be entered by the user or the admin via the interface of our plugin. It’s very tricky to handle custom fields. It can’t be imported from WP or from a previous plugin you may have used. Custom field/data importing is not an advertised feature of any of our plugins.January 18, 2021 at 8:46 pm #82352
I will send you an email.
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