Registration link fails

[ocgsmi]

this is the result of clicking the link in the email

Error! The unique registration code you used in the URL has already been used or it is invalid!

[admin]

Looks like the registration for that user is already complete. There is something weird happening on this site. I will check your setup.

[admin]

Looks like the issue was related to user importing via CSV file.

[ocgsmi]

I need to import a CSV file of about 200 more lines. Will this occur with that import, too?

[wzp]

If the original error was because of any “illegal characters” in a member’s CSV record; it will happen again, unless you first look for any similar errors in the other records. Did @admin identify what the error was, to you?

[ocgsmi]

I never sent the file in because I edited the imported records by hand.

[ocgsmi]

I would like to send you the next import file so you can check for the issue with the import. Can you provide the proper email to send it to?

I am not ready to do the import yet, but I would appreciate help with the file in preparation. Thank you.

[admin]

You can reply to the same email thread (where we did troubleshooting for this topic) and attach the file there.

[ocgsmi]

how do I upload the file?

[ocgsmi]

Here is a link to the file. The username did not upload, so I had to add them by hand.

[removed after checking]

[admin]

I meant that you can reply back to that support email thread. But what you did is fine, I already had a look at the file.

Couple of issues:

#1) You need to look at the sample file given on this following page and make sure you look at the values of columns to understand what kind of values are expected:

Bulk Member Data Importer Addon

If you look at the “membership_level” column, you can see the value is a number which means it needs to be a membership level ID number. In your import file, it has a string which won’t work.

#2) The Date values need to be in the following format which you can see in the sample file:

yyyy-mm-dd

Example Date Value: 2021-01-30

You entered the date values in a different format in your import file which won’t work.

#3) This is just an FYI. The “account_state” column’s value is currently set to “inactive” so these member’s won’t have access to any content after the import.

[Author]

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