Registration issues – user not being re-directed to registration form

[dangermoose]

Hi,

We are having a couple of minor issues with user registration at the moment. We use both eStore and eMember so users can purchase subscriptions to gain access to the site.

Issue 1:

The email being sent to users doesn’t contain the full URL, its this:

/join-us/registration/?member_id=402&code=4b75cafb47f24a3f547ca2766dc9570a

Is there a way I can include the full link? I think I’ve seen this happen before but cannot remember how I resolved it!

Issue 2:

Once a user clicks on the link, it goes to a login page, not a registration page where they can add their username etc… This is a bigger issue as at the moment we have to manually generate these for every user. I’m sure there is something simple we are missing.

Thanks in advance.

[admin]

That means the registration page URL configuration in the “Pages/Forms Settings” menu of the plugin has gotten messed up.

Please use the following documentation to correct those page configurations and save the correct values in there. The links should start to work better after that:

https://www.tipsandtricks-hq.com/wordpress-membership/how-to-re-create-the-mandatory-emember-pages-884

[dangermoose]

Many thanks, will give that a go.

[dangermoose]

Hi there,

I recreated the registration page but think it might be a different issue. As we have to disable ‘Free Membership’ (we don’t have a free option) all I get when I view the registration page is the following:

…………

Free membership is disabled on this site!

Please visit the Payment Page to pay for a membership.Click Here

………….

So I can’t remember how its supposed to work, obviously a user needs to pay for the membership first, via PayPal (this part works ok) but not sure how, if we can’t get them to the register page how they can fill out their details.

Sorry, again I’m sure its me missing something obvious!

Very grateful for you help, as always your support is top notch.

[admin]

Please fully read the following documentation and it will clarify everything for you:

Typical Member Registration Flow (Signup Scenarios)

I don’t think you have watched all the video tutorials for this plugin. Please watch the video tutorials from the following page which will be helpful:

https://www.tipsandtricks-hq.com/wordpress-membership/

[dangermoose]

Hi there, we originally did watch everything and the site was set up and working for the last 3 years. Its just recently its stopped working and I didn’t want to have to spend hours trying to understand it all again.

[dangermoose]

I’ve been through the ‘Member signup’ scenarios and I’m still not clear as this part is not working:

…………

7. If they choose a “Paid Membership” then they make a payment by clicking on the payment button for the appropriate membership.

8. Once the Payment is confirmed (at this point the plugin knows what type of membership this member wants), the plugin will create the appropriate membership account for this visitor.

9. The member will receive an email that contains a “unique” link to complete the registration.

10. When the member clicks on that link in the email it will let them choose a “username” and “password” and complete the registration. At this point the member can log into the site.

………….

We have a registration page and users do get a ‘unique’ link but they are then taken to a page that tells them they need to register (no form).

[admin]

Share a link that you are getting after the payment so I can see what it is showing.

If you edit that registration page in WordPress, do you see the following shortcode in there?

[wp_eMember_registration]

If the above shortcode is not there then that means you have manually modified things. You need to put that shortcode in the registration page (where the user goes to when they click on the unique link).

[dangermoose]

Hi there, yes – the shortcode is in place.

I’ve emailed you a link using an address I’ve used previously, hope the email addy works.

thanks.

[admin]

When I go to the speical link, it just redirects me to WP Admin’s login page (the standard WordPress’s login page). So there is definitely another plugin hijacking that link and doing something weird.

I think it is your “Mail Bank” plugin causing the issue. The following test will help you figure out which resource is doing this:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[dangermoose]

Thank you, looks like you are right, we should have spotted that.

Many thanks for your help, most appreciated!

[Author]

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