Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Registration email not sent.
- This topic has 12 replies, 2 voices, and was last updated 14 years ago by amin007.
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November 8, 2010 at 8:02 pm #2192myorangefriendMember
I’m using the buy now paypal button to pay for my premium membership. I did a test run with it priced at 1 cent. I was able to pay for the membership, recieved an email from paypal, but i did not receive a registration email. I have created a registration page. What’s wrong?
November 8, 2010 at 9:04 pm #26281myorangefriendMemberI decided to update my version of emember ( i was running 5.1.something. ) . I updated it to the new version and now i get this error ” Fatal error: Call to a member function getValue() on a non-object in /var/www/vhosts/acousticbroadcast.com/httpdocs/wp-content/plugins/wp-eMember/eMember_auto_responder_handler.php on line 3 “.
I saw this problem in another post and moderator “Ivy” said she sent the fix via email.pm to seomeone else. Can i get this fix as well? thanks!
November 9, 2010 at 12:43 am #26282amin007ParticipantThis is related to the PHP version of your site. We recently added GetResponse integration and a line of code from there is giving this error. I have updated eMember so please get another build from here and let me know if you still get this error:
November 9, 2010 at 2:40 am #26283myorangefriendMemberOk thank you, I got the other build and now the plugin is working again. But my first problem is still happening. I go through the buy process and I get the paypal confirmation email but I don’t get the registration email.
November 9, 2010 at 3:10 am #26284amin007ParticipantThat should be easily fixable. Are you using plain PayPal button for membership payment or are you using eStore?
November 9, 2010 at 12:09 pm #26285myorangefriendMemberplain paypal button
November 10, 2010 at 12:22 am #26286amin007ParticipantOkay two things…
1) make sure you have watched the 4th video from this page (lot of people make mistakes when creating the button):
2) There is a file called “eMember_handle_paypal_ipn.php” inside the “ipn” directory of the eMember plugin. Open that file and search for the following:
$debug_enabled = false;
Once you find it change it to the following:
$debug_enabled = true;
This will turn on debug which will reveal what is going on after the payment. Do a test transaction and post the content of the “ipn_handle_debug.log” file and I will be able to tell you exactly what is going wrong.
November 10, 2010 at 1:58 am #26287myorangefriendMemberOk i watched the video 4 and I’m pretty sure I got it all right. Tried it and it still didn’t work. I turned $debug_enabled = true; on. Did the transaction again. The ipn_handle_debug.log file is blank.
November 10, 2010 at 4:55 am #26288amin007ParticipantIf the debug file is empty then there is a good chance that the payment notification on your PayPal account is turned off. Please go through this checklist to identify the issue:
What to do if the Debug file is empty or New Debug info is not getting added
This checklist is for eStore’s debug but the basic idea is the same.
November 12, 2010 at 6:03 pm #26289myorangefriendMemberOk I made sure that my debug file is writable. When I go to my-site/blah/blah/eMember_handle_paypal_ipn.php i get the debug entry log. However when I go through the buy process on my site, nothing shows up in the file. My paypal payment notification is turned on
November 13, 2010 at 12:28 am #26290amin007ParticipantWhat do you have in the “advanced variables” section of the PayPal button?
Do you have a plugin called “Bad behavior” installed on your site? (This plugin is known to block PayPal’s payment notification to your site.
November 13, 2010 at 2:46 am #26291myorangefriendMembernotify_url=http://www.acousticbroadcast.com/wp-content/plugins/wp-eMember/ipn/eMember_handle_paypal_ipn.php
custom=subsc_ref=3
And I don’t have the bad behavior plugin
November 14, 2010 at 1:22 am #26292amin007ParticipantWell it looks like you have set it up correctly. For some reason the “subscription_handle_debug.log” file is not producing the debug output that I need to determine the issue. I will send you a site access request so I can investigate this.
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