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Registration email not sent.

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Registration email not sent.

  • This topic has 12 replies, 2 voices, and was last updated 14 years, 6 months ago by amin007.
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • November 8, 2010 at 8:02 pm #2192
    myorangefriend
    Member

    I’m using the buy now paypal button to pay for my premium membership. I did a test run with it priced at 1 cent. I was able to pay for the membership, recieved an email from paypal, but i did not receive a registration email. I have created a registration page. What’s wrong?

    November 8, 2010 at 9:04 pm #26281
    myorangefriend
    Member

    I decided to update my version of emember ( i was running 5.1.something. ) . I updated it to the new version and now i get this error ” Fatal error: Call to a member function getValue() on a non-object in /var/www/vhosts/acousticbroadcast.com/httpdocs/wp-content/plugins/wp-eMember/eMember_auto_responder_handler.php on line 3 “.

    I saw this problem in another post and moderator “Ivy” said she sent the fix via email.pm to seomeone else. Can i get this fix as well? thanks!

    November 9, 2010 at 12:43 am #26282
    amin007
    Participant

    This is related to the PHP version of your site. We recently added GetResponse integration and a line of code from there is giving this error. I have updated eMember so please get another build from here and let me know if you still get this error:

    https://support.tipsandtricks-hq.com/update-request

    November 9, 2010 at 2:40 am #26283
    myorangefriend
    Member

    Ok thank you, I got the other build and now the plugin is working again. But my first problem is still happening. I go through the buy process and I get the paypal confirmation email but I don’t get the registration email.

    November 9, 2010 at 3:10 am #26284
    amin007
    Participant

    That should be easily fixable. Are you using plain PayPal button for membership payment or are you using eStore?

    November 9, 2010 at 12:09 pm #26285
    myorangefriend
    Member

    plain paypal button

    November 10, 2010 at 12:22 am #26286
    amin007
    Participant

    Okay two things…

    1) make sure you have watched the 4th video from this page (lot of people make mistakes when creating the button):

    WP eMember Quick Setup and Usage Video Tutorial

    2) There is a file called “eMember_handle_paypal_ipn.php” inside the “ipn” directory of the eMember plugin. Open that file and search for the following:

    $debug_enabled = false;

    Once you find it change it to the following:

    $debug_enabled = true;

    This will turn on debug which will reveal what is going on after the payment. Do a test transaction and post the content of the “ipn_handle_debug.log” file and I will be able to tell you exactly what is going wrong.

    November 10, 2010 at 1:58 am #26287
    myorangefriend
    Member

    Ok i watched the video 4 and I’m pretty sure I got it all right. Tried it and it still didn’t work. I turned $debug_enabled = true; on. Did the transaction again. The ipn_handle_debug.log file is blank.

    November 10, 2010 at 4:55 am #26288
    amin007
    Participant

    If the debug file is empty then there is a good chance that the payment notification on your PayPal account is turned off. Please go through this checklist to identify the issue:

    What to do if the Debug file is empty or New Debug info is not getting added

    This checklist is for eStore’s debug but the basic idea is the same.

    November 12, 2010 at 6:03 pm #26289
    myorangefriend
    Member

    Ok I made sure that my debug file is writable. When I go to my-site/blah/blah/eMember_handle_paypal_ipn.php i get the debug entry log. However when I go through the buy process on my site, nothing shows up in the file. My paypal payment notification is turned on

    November 13, 2010 at 12:28 am #26290
    amin007
    Participant

    What do you have in the “advanced variables” section of the PayPal button?

    Do you have a plugin called “Bad behavior” installed on your site? (This plugin is known to block PayPal’s payment notification to your site.

    November 13, 2010 at 2:46 am #26291
    myorangefriend
    Member

    notify_url=http://www.acousticbroadcast.com/wp-content/plugins/wp-eMember/ipn/eMember_handle_paypal_ipn.php

    custom=subsc_ref=3

    And I don’t have the bad behavior plugin

    November 14, 2010 at 1:22 am #26292
    amin007
    Participant

    Well it looks like you have set it up correctly. For some reason the “subscription_handle_debug.log” file is not producing the debug output that I need to determine the issue. I will send you a site access request so I can investigate this.

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