WP eMember – Registration email delay

[jalgunn]

Hi Amin/ Ivy,

How long does it normally take between pressing the register button and receiving the complete registration email? One of my customers seems to have had to wait for over an hour….

BWs

James

[wzp]

My experience has been that it can take up to 20 minutes. The issue has to do with your hosting provider’s management of outgoing mail. So, what I did was to edit all occurences in WP and anywhere else that mentions e-mail to “…an E-mail has been sent. Please allow approximately 15 minutes for delivery.”

Perhaps a call to your hosting provider’s help desk?

[Ajay]

Hi Jalgunn,

Did you manage to get this sorted?

I have the same problem but when I send out a registration completion link using the “Generate and Email the Registration Completion link” that email comes through straight away so I’m not sure where the problem lies.

And unfortunately my hosting company won’t look into it as its from a third party plugin

[admin]

Hi, Our plugin NEVER adds any kind of delay in the sending of emails.

Few things for you understand though (which should help you find out where the issue is so you can investigate there):

#1) Remember, that PayPal can sometimes delay the sending of the Payment notification. Our plugin has to receive the notification from PayPal before it can process the transaction and send the email.

#2) Sometimes your server can delay in sending the email.

You should enable the debug option in the plugin. Then do a test and you will be able to see (from the log file) how our plugin processed everything. When our plugin sends an email, it will add a debug line saying sometime like “email sent successfully”.

The following post will be very helpful for you (it has some info that is good for you to know):

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

How long is the delay that you are talking about?

[Author]

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