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Registration Email

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Registration Email

  • This topic has 9 replies, 3 voices, and was last updated 14 years, 7 months ago by amin007.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • October 6, 2010 at 8:07 pm #1976
    GraphicBass
    Member

    I noted that I’ve gotten a lot of returned emails related to member signups. It seems that no recipient email address is being inserted into the email that provides the username and password.

    Basically, it seems my members are signing up and not receiving their info.

    I see in settings where I can set the “from” parameter. Where can I check that a recipient email address is being inserted (perhaps a template, etc.)?

    Thanks!

    gary

    October 7, 2010 at 1:01 am #25149
    amin007
    Participant

    The recipient email address is used as the “To” address when the member hit’s the register button and the email gets sent to them. You should be able to create an account yourself and test the process out.

    Not sure if you getting spam bot attacks but are you using reCAPTCHA on your registration form?

    October 7, 2010 at 9:47 pm #25150
    GraphicBass
    Member

    Trying to make a “test” account presented a new problem.

    Using the login widget, when I click “Join Us” results in this URL: http://youremployeehandbook.com/news/member-logout/.$join_url and a 404 error.

    How can I fix this so I (and others) can create an account?

    Thanks!

    gary

    October 8, 2010 at 12:01 am #25151
    amin007
    Participant

    Hi Gary, please get a fresh version of eMember from here and let me know if you still see this after the update:

    https://support.tipsandtricks-hq.com/update-request

    October 8, 2010 at 4:05 am #25152
    GraphicBass
    Member

    OK, thanks. WIll do.

    gary

    October 8, 2010 at 4:21 am #25153
    GraphicBass
    Member

    OK, the update fixed the registration/log-in widget and I was able to create a test account.

    I received the welcome email to the email address I entered when I registered, and then the admin notifications of sign-up. So it seems everything is working properly.

    Can’t figure why emails from 10/1 were returned because of no sender, but I’ll look into it more. Any ideas you have are welcome.

    gary

    October 19, 2010 at 7:37 pm #25154
    noche
    Member

    Hello,

    Here:

    http://dev.allinpixels.com/?page_id=85

    Ive created a testing registration page. I registered as I would normally do, but I never got my confirmation email.

    I tried to retrieve my password with the “forgot password” on the widget, and didn’t receive an email either.

    This is a test site, I installed the plugin in two of my websites and they were working well till a week ago, suddenly it stopped sending emails.

    I did get the update plugin by email a month ago, so this is the latest version… I assume??

    October 19, 2010 at 7:38 pm #25155
    noche
    Member

    Hello,

    Here:

    http://dev.allinpixels.com/?page_id=85

    Ive created a testing registration page. I registered as I would normally do, but I never got my confirmation email.

    I tried to retrieve my password with the “forgot password” on the widget, and didn’t receive an email either.

    This is a test site, I installed the plugin in two of my websites and they were working well till a week ago, suddenly it stopped sending emails.

    I did get the update plugin by email a month ago, so this is the latest version… I assume??

    October 19, 2010 at 7:48 pm #25156
    noche
    Member

    here is what I used to receive, and I knew they were receiving the email as well:

    A new member have registered. The following email was sent to the member.


    Member Email


    Dear so-and-so

    Your registration is now complete!

    Registration details:

    Username: xxxx

    Password: 0000

    Please login to the member area at the following URL:

    http://mywebsite.com/login

    Thank You

    The web Team

    Note: This is an automated email, please, do not reply.


    End


    October 20, 2010 at 12:28 am #25157
    amin007
    Participant

    Email issues are easy to address. One of the three things are probably :

    1) The “Email Settings” wasn’t saved

    2) The server is blocking emails sent out by a script

    3) The email is going to the junk email folder

    When I go to the registration page you mentioned I only see the shortcode which means eMember is not active so I couldn’t test it.

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