Register Button not working

[pilotjoe]

Hey everyone,

I havent’ seen this issue here on the forum so I thought I would make a new post on it.

I purchased and installed eMember this weekend. Using it to replace DAP (but thats another story). I love it so far, very clean and simple logic.

I have a 10,500 user database that I was able to import to eMember without issue. I also have simple press loaded and had eMember sync with the wordpress database to ensure simple press integration. Everything was working wonderfully for me on my test machine, however I started to get emails from new subscribers saying they could not register.

The complaint was that the register button on the registration page did not work.

I was finally able to reproduce the problem on my wife’s laptop, Dell inspiron running windows vista. The problem seemed to be browser independent, tested on lastest chrome, firefox and i.e.. Each time the register button would not submit the registration info.

So I decided to turn off all plugin’s and poof! eMember started working. Through trial and error I noticed this only happened when Simple:press was loaded. I also noticed that indicator of if the form was not working or not was the dynamic query to check if the user name is available would fail (not come back at all to say the user name was good or bad) if simple:press was loaded.

For now I have disabled simple press, but it is something I really want to be working.

Has anyone seen this behavior before?

thanks in advance.

[pilotjoe]

A quick update on this one… I was doing some more testing this evening and realized that the problem only happens when using FireFox or I.E. browsers – On Chrome (which is what I have been using mainly) is working like a champ. I test this on two windows7 machines and a Windows Vista machine and all behave the same – registration button does not submit when Simple Press is active.

Browsers where this is failing are on FireFox 3.6.8 and I.E 8. I have not tried Safari or Opera.

[pilotjoe]

I suppose it would help to mention the site that this is happening on.

An example can be seen on this page:

http://www.routerfreak.com/subscribe-to-free-visio-stencils/

Thanks

Joe

[pilotjoe]

The problem definitely seems to be in the jQuery event for the registration form validation. Just typing outloud here but… I’m wondering if adding jQuery.noConflict(); will help the form script due to conflicting frameworks?

Also I see firefox has documented issues with the jQuery(document).ready(function().

I’m no developer but I think I’m heading the right direction?

Anyone else have some input? Or know which emember file the registration form validation script is?

thanks

[amin007]

Most likely one of the settings of simple press is conflicting with the AJAX queries. I know that other people are using the eMember plugin with the simplepress form so it should work.

Can you please try loading default settings for the simplepress plugin? I know one customer was having an issue because he turned off access to admin pages and the ajax queries could not function. Check the following settings field:

Block User Access to WP Admin Pages

[pilotjoe]

Amin,

That works!! your awesome! thank you so much.

[jetsetpeasant]

I’m having a similar problem, but the register button doesn’t work in any browser. At this point, I’ve deactivated every plugin and am at a loss for what is stopping this from working. Do themes typically have any JQuery? I’m using a theme called Authority Pro and have had some problems with compatibility while trying other plugins. It’s about the only thing I can figure, but at this point in development I can’t imagine dropping the current theme, so was hoping there might be some kind of workaround.

Here’s a link to my registration form: http://clickbankbonusbuy.com/sign-up-here

Thanks!

[wpCommerce]

Please have a look at the following post which will explain on identifying a conflicting theme or plugin:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[jetsetpeasant]

Yeah, I already checked that out and it must be theme related. Another thing that strangely doesn’t work when I activate the emember plugin is my entire widgets menu. I can open the page fine, but each one of the widgets doesn’t open up to show me what’s inside when the arrow is pressed. It’s like everything’s frozen. Any ideas or work arounds???

[jetsetpeasant]

Hi again, didn’t hear back from you guys after my last comment, so was wondering if there is a work around. For whatever reason your plugins are the only ones that I’ve had problems with while dealing with the Authority Pro Theme. Switching themes is definitly not an option at this point, so is there anything that you know I can do or at least try to get your membership plugin working on this theme? If not I’ll have to drop it and get either Memberwing or Wishlist. I really don’t want to that and have been impressed with estore so far, so any help what so ever would be very much appreciated! Thanks!

[amin007]

Your theme and it’s plugin is including the JQuery library 3 times and they are of different versions too!! This is madness. When I checked your source code I see the following 3 lines that all includes the JQuery library (only the middle one should exist):

1. <script type='text/javascript' src='http://clickbankbonusbuy.com/wp-content/plugins/authorityproengine/js/jquery.js?ver=3.0.4'></script>

2. <script type='text/javascript' src='http://clickbankbonusbuy.com/wp-includes/js/jquery/jquery.js?ver=1.4.2'></script>

3. <script language="javascript" type="text/javascript" src="http://clickbankbonusbuy.com/wp-content/themes/authoritize/javascripts/jquery.js"></script>

Whats more funny is that the number 1 includes JQuery v1.4.2 and number 2 includes JQuery version 1.3.2 (these are different version of the JQuery library)! A webpage should only ever have one copy of the JQuery library.

Please read this post to understand this better:

http://www.tipsandtricks-hq.com/when-themes-go-wild-importance-of-using-a-properly-coded-wordpress-theme-2270

You might want to point your theme developer to the following article that explains how to include JQuery the proper way:

http://digwp.com/2009/06/including-jquery-in-wordpress-the-right-way/

I understand that you can’t change the theme but unfortunately the issue is with the theme’s coding so we can’t really do anything on our end. You can try the other membership plugin and see how you go.

[Author]

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