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eStore – Coupon Redemption Limit Bug

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore – Coupon Redemption Limit Bug

Tagged: coupon, coupon code bug, estore, redemption limit

  • This topic has 8 replies, 4 voices, and was last updated 12 years, 8 months ago by admin.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • March 20, 2011 at 4:02 am #2994
    uNeedStuff
    Spectator

    Possible bug for the redemption limit. I created a coupon code for testing purposes at 99% off and set the limit to 1. I forgot that I had set it to one and used it again and the sale went through. Should it have stopped me from using it again?

    I just got the update today so I’m sure I’m using the latest version. 5.0.4

    I made a screen shot of the columns showing the limit and the count, if you want to see it here: [http://uneedstuff.com/images/estore-bug.gif]

    March 21, 2011 at 1:10 am #30422
    amin007
    Participant

    Change the redemption count to one again and try to use the coupon.

    March 21, 2011 at 12:49 pm #30423
    uNeedStuff
    Spectator

    This is some type of bug. It’s related to the expiration date.

    1st I did as you asked, and edited the date to tomorrow, and it returned “Discount applied successfully!”

    2nd I removed the date of expiration, and it returned “Maximum coupon redemption limit reached!”

    So it’s somehow only reading the date as valid and applying the coupon. When the date field is blank it’s reading the redemption limit. However these and not mutually exclusive but need to work in conjunction. I need the sale (coupon) to end on x date, and I only want the 1st x to be able to use it.

    March 22, 2011 at 1:16 am #30424
    amin007
    Participant

    Found the issue. Fixed it.. please get a new build of eStore from here:

    https://support.tipsandtricks-hq.com/update-request

    September 12, 2012 at 9:35 pm #30425
    sixtyorb
    Member

    I am using wp e store version 6.3.0. I don’t know if that’s the latest version or not. However, I have the same issue with the redemption limit not calculating correctly. If I set a limit of 2, it lets more than 2 codes be used. I see that you fixed this issue in the new build that was posted over a year ago. I believe I’ve updated in the past year, so I would think this issue would be resolved in my 6.3.0 version. Please let me know how to remedy this issue. Thanks!

    September 13, 2012 at 1:33 am #30426
    admin
    Keymaster

    Yep, you shouldn’t see this issue. However, it is a good idea to download a fresh copy of the plugin now:

    https://support.tipsandtricks-hq.com/update-request

    One thing to understand is that the redemption limit will only be updated if the customer actually completes the transaction and makes the payment. Just coming to the site and using the codes but then abandoning the cart won’t update those redemption count. Makes sense?

    September 13, 2012 at 4:29 pm #30427
    sixtyorb
    Member

    I downloaded and installed the latest version that you emailed last night. I ran a test just now on my site where I set up 5 discounts and made the expiration date for todays date, so it would be valid through today. 11 sales went through. It is not working correctly.

    September 13, 2012 at 4:34 pm #30428
    sixtyorb
    Member

    Actually, 9 sales went through with the discount, not 11. However, on the coupon section of the e-store, it only shows that 7 codes were used.

    September 14, 2012 at 6:32 am #30429
    admin
    Keymaster

    Can you please share the content of the debug file (ipn_handle_debug.log) from your transaction so I can see what happened with those transactions.

    If you don’t know how to enable debug in the plugin then this post will help:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

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