Receiving Purchase email but not product email

[jerry@visionomics.com]

On purchasing a product from either paypal or authorize.net, the customer receives the Receipt/Purchase confirmation email but not the product email with the download link.

I have tried changing the mail setting from WordPress mail to PHP script with the same results.

Send Emails to Buyer After Purchase is checked.

Here is the log file indicating that the emails were both sent (I removed part of the download encryption key but the link does work):

[03/10/2011 10:35 PM] – SUCCESS :Handling payment data from: authorize

[03/10/2011 10:35 PM] – SUCCESS :Retrieving order details… Key: 4d7951e2a6646 Gateway: authorize

[03/10/2011 10:35 PM] – SUCCESS :Retrieved Item Details: 1|Making Culture Pay|1|0.01||

[03/10/2011 10:35 PM] – SUCCESS :Item Number: 1

[03/10/2011 10:35 PM] – SUCCESS :Item Name: Making Culture Pay

[03/10/2011 10:35 PM] – SUCCESS :Item Quantity: 1

[03/10/2011 10:35 PM] – SUCCESS :Item Total: 0.01

[03/10/2011 10:35 PM] – SUCCESS :Item Currency: USD

[03/10/2011 10:35 PM] – SUCCESS :Checking if membership inegration is being used.

[03/10/2011 10:35 PM] – SUCCESS :Generating download link for single file.

[03/10/2011 10:35 PM] – SUCCESS :Download Link :

Making Culture Pay – http://www.visionomics.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa%2FS

[03/10/2011 10:35 PM] – SUCCESS :Sending product email to : jimgrant@mail.com

[03/10/2011 10:35 PM] – SUCCESS :Product Email successfully sent to jimgrant@mail.com.

[03/10/2011 10:35 PM] – SUCCESS :Notify Email successfully sent to jimgrant@mail.com.

[03/10/2011 10:35 PM] – SUCCESS :Updating Products and Customers Database Tables with Sales Data.

[03/10/2011 10:35 PM] – SUCCESS :Products and Customers Database Tables Updated.

[03/10/2011 10:35 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[03/10/2011 10:35 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[03/10/2011 10:35 PM] – SUCCESS :WP Affiliate Platform Plugin is not installed.

[03/10/2011 10:35 PM] – SUCCESS :gateway=authorize, custom=, txn_id=0, txn_type=auth_capture, transaction_subject=(TESTMODE) This transaction has been approved., first_name=James, last_name=Grant, payer_email=jimgrant@mail.com, num_cart_items=, subscr_id=4d7951e2a6646, address=12324 S Greenwood St, Olathe, KS 66062, USA, phone=913-764-8259, coupon_used=, eMember_username=, mc_gross=0.01, 0=Array,

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[wpCommerce]

Are you doing transaction in test mode? I can see that you are using the same email address for buyer and seller. If the buyer and the seller email addresses are not valid they are not likely to receive email.

[jerry@visionomics.com]

I am in test mode on Authorize.net The addresses are valid and I do get the transaction Notify receipt email so it doesn’t appear to be an issue with the server sending out email. I am on BlueHost for hosting.

[jerry@visionomics.com]

Udate, I was not in test mode on Papal and have had the exact same result.

[amin007]

I can see (from the debug) that the plugin sent the emails to both the buyer and the seller:

[03/10/2011 10:35 PM] - SUCCESS :Product Email successfully sent to jimgrant@mail.com.

[03/10/2011 10:35 PM] - SUCCESS :Notify Email successfully sent to jimgrant@mail.com.

Check out this post:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Are you using the same from email address too?

[jerry@visionomics.com]

Yes because the buyer and the seller are both me in the test. I am Jim Grant, Jerry’s webmaster on this project. I do not get the email with the download link but do get the email with the receipt.

[amin007]

Use an email address like the following in the “From Email Address” settings field of eStore:

Business Name <sales@yourdomain.com>

Some servers and email clients can play up when you use the same email address as the “From” and “To” address. From the debug I can see that everything is working fine so simulate a real world situation (like where the buyer is different than the seller) and you won’t have any email issue.

[Author]

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