Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore – Product image does not get inserted to Thumbnail Image URL
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November 24, 2016 at 9:21 pm #13845
UKmadman2
SpectatorI am following the simple start guide, i have set a thank you page, put in my paypal email, and gone to create a new product,
i enter the item title and value, i go to Thumbnail Image URL and click upload file, the popup box to insert image appears, i drag and drop an image or go to file location to up load
the image uploads correctly, i select a size then click insert to post, the box closes but i do not get the image path in the Thumbnail Image URL,
Please help im a newbie to this
November 25, 2016 at 1:06 am #74670admin
KeymasterWhat value do you see in the “Link URL” field of the image upload popup box? Are you making sure to select the “File URL” option before hitting the insert button? Sometimes, the image upload box doesn’t have the file URL selected by default for the “Link URL” field. so make sure to look at the URL value of the “Link URL” field before hitting the insert button.
if you copy the Image File URL (the full URL not the attachment page URL) from media library, enter it in the “Thumbnail Image URL” field and save the product.
What happens if you do the following?
1) Upload the image via the standard wp media library.
2) copy the Image File URL (the full URL not the attachment page URL) from media library, enter it in the “Thumbnail Image URL” field of eStore product
3) Save the product
Does that work fine?
November 25, 2016 at 10:18 pm #74671UKmadman2
SpectatorI just what i dont wrong, i had to create the url just after uploading
but, when now i do get the url and link i get an error
The URL specified in the “Thumbnail Image URL” field does not seem to be a valid URL! Please check this value again:
[http://www.sterlingpearlsemporium.co.uk/wp-content/uploads/2016/11/Butterfly.png]
The URL specified in the “Thumbnail Target URL” field does not seem to be a valid URL! Please check this value again:
[http://www.sterlingpearlsemporium.co.uk/butterfly/]
but the image displays in the product list, is this due to the file type or something else
November 25, 2016 at 11:28 pm #74672admin
KeymasterIf you know for sure that the image URL is correct, then you can ignore that warning. It doesn’t have any impact on anything else.
December 4, 2016 at 5:43 am #74673JanArve
MemberI’m having the same problem too.
The problem seems to be in lib/eStore-uploader-scripts.js with:
Code:var selected_img_src = img_element.attr(‘src’);resulting in selected_img_src being undefined.
My solution was to add:
Code:var my_img_element = jQuery.parseHTML(html);
selected_img_src = my_img_element[0][‘src’];Below:
Code:var selected_img_src = img_element.attr(‘src’);And it is working again for me.
Disclaimer: I haven’t tested this with any other function at all or in a live environment (only on my local installation) so I have no idea if there are any conflicts with other functionality using the same piece of code. AND it is almost without exception a bad idea to make changes in core files as updates to the plugin is likely to break these changes.
December 8, 2016 at 10:32 pm #74674curtds
MemberI’m having the same problem. I’ve tried to get an image from my media and that didn’t work so I tried to install it from my computer but that didn’t work either.
December 9, 2016 at 12:17 am #74675admin
KeymasterPlease answer this question… What happens if you do the following?
1) Upload the image via the standard wp media library.
2) copy the Image File URL (the full URL not the attachment page URL) from media library, enter it in the “Thumbnail Image URL” field of eStore product
3) Save the product.
Does the URL save there or the URL doesn’t even save?
I am trying to understand if the issue is with the URL saving to the database or the uploading of the file or getting the correct URL value.
February 28, 2017 at 2:39 am #74676davydr
SpectatorI am having the same problem.
There is no download link and no thumbnail picture from the “Manage” page
Even though the estore says the product was created I am not able to add it to a page with it’s ID from the store button on pages.
i have tried the URL from WordPress, the “Insert Into Post” button, and dragging it from from file manager. The image is shown in the preview. I then choose “Save All Changes” and the thumbnail never appears and the download link never appears either.
Every attempt I make (maybe “insert Into Post”) adds a another Media file in my Media library as well.
February 28, 2017 at 10:47 pm #74677admin
KeymasterDid you also try to do what I explained in my previous reply? What happens if you do that?
March 2, 2017 at 5:42 pm #74678davydr
SpectatorI was performing too many steps. I read your instructions more clearly. Thanks.
April 6, 2017 at 9:11 am #74679DorteBoe
MemberI have the same problem with images not showing.
I have just deleted the old wp estore, and bought the plugin and uploaded and activate.
I tried to upload the image again trough the media library
I copy the file URL
I paste the file URL into this field: Thumbnail Image URL
I press save
On this page [http://www.kids-shop.dk/?page_id=283] I have inserted this code: [wp_eStore_category_products:category_id:1:end]
It shows all the products from category 1 but not the images. It only show a link to the imagefile.
Update:
I discovered that if I uncheck Enable Smart Thumbnail Option the images are showing.
But why cant I use this feature?
April 7, 2017 at 12:22 am #74680admin
KeymasterKeep the “Enable Smart Thumbnail Option” option unchecked in your site and the thumbnails should work fine. That option uses a PHP library that are not supported in some servers. Your server seems to be one of those that doesn’t support that library.
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