Product download shortcode not working in email

[bentley74]

Hi,

I have a new membership set up (eMember with eStore and PDF stamper) and everything seems to be working like a charm EXCEPT the product download link that goes out in the email sent from eStore. I definitely have the right folder listed in the digital product section and all my ducks in a row otherwise, but for whatever reason the email simply contains

{product_link} (ie customers see that) but no actual download link.

Any ideas?

For now I’ll simply be getting customers to access download in member’s area, but would rather do it via email since easier for people and I can include more info via PDF stamper.

B

[wzp]

Is it on a line by itself, or is it embedded into some surrounding text?

[bentley74]

on line by itself

[wzp]

Have you tried retyping the tag, by hand, in case any invisible characters got into the original string?

[bentley74]

Haven’t tried that – it was part of a product specific buyer instructions section cut and pasted from a notepad file.

Could that cause some extra characters to get added?

[wzp]

Yes. Sometimes, I’ve copied and pasted invisible junk characters. Try retyping that line by hand.

[bentley74]

Hand-typed it. Still showed up as the shortcode, not the actual download link

Very weird

[admin]

What version of eStore are you using? Have you made any changes to the plugin code?

[bentley74]

Latest version – was recently upgraded (following your instructions).

By the way – is there ANY way to test out the email system without full sandbox testing or dummy orders? Would be awesome if I could press a button and receive the email that customers are going to get (without customer specific details of course).

P.S. No changes to code

[wzp]

Lemme think about it for a few days… Depends on how much work it is to create and then inject a dummy transaction into the existing code.

[admin]

You can test out the email system from the “Admin Functions” menu (there is an interface to send an email there).

I will send you an email to get site access so I can check this out.

[Author]

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