Problems with update plugin

[holistik]

I was advised to update the WP eStore plugin to get a feature that was missing that I required. But when I try to install the updated plugin, the following message appears: “Destination folder already exists. Plugin install failed.” But I have already deactivated the plugin and deleted the folder.

[wzp]

Are you following these upgrade instructions?

http://www.tipsandtricks-hq.com/ecommerce/wordpress-estore-installation-and-usage-guide-31

How exactly did you get the error message?

[holistik]

I followed the instructions sent by email but I was trying to upload the plugin in WordPress itself not the folder wp-cart-for-digital-products to the /wp-content/plugins/ directory in Hostgator. Is this the problem?

Many thanks

[wzp]

You must follow the directions in the previously mentioned URL. Do not use WordPress to do the upgrade.

[holistik]

Could you clarify whether I should delete the folder “wp-cart-for-digital-products” in the web host directory?

[holistik]

(I have been following Method 2 because I don’t have the FTP client)

[holistik]

The plugin has now been installed but when I try to go to the settings menu, the following message comes up: “You do not have sufficient permissions to access this page.”

[wzp]

I’m going to assume that you did something like this…

1. Deactivate plugin

2. Delete existing plugin folder.

3. Uploaded zip file.

4. Unzip file into the plugin directory.

5. Activate plugin.

Is this correct?

If you don’t have FTP, how did you upload the zip file?

[holistik]

Yes, that’s what I did but at first, I had problems deleting the existing plugin folder. I got your message about not using WordPress after I’d already uploaded the zip file there. Should I start again? Is it possible to install the upgrade without using FTP?

[wzp]

Yes, please try from the beginning.

If you have Firefox, you can use the FireFTP plugin; which gives you FTP from within Firefox. I use it all the time…

http://fireftp.mozdev.org/

[holistik]

I have used the FireFTP plugin to upload the folder into the plugins directory and activated the plugin.

But the same message appears when I click on “Settings” in the “Manage PlugIns” section of WordPress: “You do not have sufficient permissions to access this page.” What does this mean?

Many thanks

[wzp]

Please see if any of these apply to your situation…

You do not have sufficient permissions to access this page!

https://support.tipsandtricks-hq.com/forums/topic/cant-get-to-the-settings-page-after-install

[holistik]

I’ve now removed two plugins (Ozh Drop Down Menu and Google Analyticator) as recommended in the plugins test.

I then uploaded the WP cart folder into the plugins directory again using FireFTP but now WP eStore is not appearing in the plugins menu in WordPress so that it can be activated.

[wzp]

I think maybe Amin is going to have to look at your system. Obviously, there is some kind of conflict going on…

[holistik]

Will he need details to access my system?

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