Problems with shipping being transferred to Paypal from checkout

[elaineb]

I’ve entered a basic shipping fee, it shows up in the shopping cart but when I checkout it’s not transferred to the Paypal screen.

Can you please help?

Thanks

Elaine

[amin007]

Are you using PayPal profile based shipping? Are you using the latest version of the Simple shopping cart (v2.6)?

Can you please post a link to the page where you have the “Add to Cart” buttons so I can check it out?

[elaineb]

here is the link [www.theweddingstationerystore.co.uk/store] – i am using v2.6.

sorry to be so vague – what do you mean paypal profile based shipping

Elaine

[elaineb]

Sorry to be a pain, but i’m quite eager to get this sorted to get my site live – i’ve redesigned my site and really need to get this sorted.

Could you please let me know asap what the problem is

many thanks

Elaine

[amin007]

You can specify shipping options in your PayPal profile (known as PayPal profile based shipping).

I had a look at your site and the shopping cart is sending the shipping value to PayPal but for some reason PayPal is ignoring it (it kind of indicates that you have some setup in your profile thats doing it)

[elaineb]

Do you know what sort of settings that need changing, i’ve tried it with another paypal account and it works perfectly.

I checked the postage settings and they are all on default.

I don’t really know where to go from here – is there anything you can suggest?

Thanks

Elaine

[amin007]

As you mentioned that it works with another PayPal account so it isolates the problem being in your PayPal profile. I would recommend contacting PayPal and asking them something like the following:

“I am using a simple shopping cart software. When customers check out, PayPal seems to be overriding the shipping value. What profile settings should I change so the shipping value do not get overridden?”

[elaineb]

HI there

I want to say thanks for all the help you’ve given me.

I’ve been in touch with paypal and this is what the replied with –

“If you are passing shipping from the shopping cart through the code of the website you will need to enable the shipping override within your PayPal account Profile. To do this:

Log into your PayPal account receiving the payments

Select the Profile

Select the Postage Calculations

Check the box to ‘allow transaction-based shipping values to override the profile shipping settings’ for your override to work.

This will allow your cart shipping settings to override anything set in the profile for shipping.”

I hope this may help any others that have the same problem.

Thanks again and keep up the good work.

[Author]

Posts