Problems uploading photos to Media Library using FTP

[magoosmc]

I am attempting to upload photos to my site, [http://finishlinephoto.com], using Cute FTP. I have installed the Word Press plugin “add-from-server.3.2.0.3” and created a folder “/home/fini7803/public_html/wp-content/”. Word Press version is 4.1.1.

When I go to “Media – Add From Server” the page opens with “Current Directory: /home/fini7803/public_html/wp-content/” I check the “file” box”, click “Import” and nothing happens. Obviously I am missing a step somewhere in the process.

OS is Windows 7 Home Premium

Broswer is Mozilla Firefox

[Peter]

Hi,

The problem you are having doesn’t sound related to the photo seller plugin. Have you tried asking the developer of the “Cute FTP” plugin?

[magoosmc]

Cute FTP is not a plugin – it is an FTP client. In an effort to eliminate that as a problem I have also tried to use Filezilla. The result is the same – photos that have been uploaded via FTP do not show up in the “wp-content” folder, or any other folder or subfolder. I have contacted the host, Domainit, and they checked the Filezilla file structure from their end and all is in order. I have also tried to upload smaller photos (1mp) as a test with the same result.

In addition to this issue I also get and error message “An error occurred in the upload. Please try again later.” when attempting to add a photo directly from WP PhotoSeller – Edit – Galley-Add Photo. I am attempting to upload a photo that is 5.5mp. I can add photos up to 2mp, but anything larger results in an error message. I have contact Domainit and received the following: “I had our sys admin take a look at the upload filesize, and the settings are correctly set to 128M, which you can view here:upload_max_filesize”.

Any assistance/advise would be greatly appreciated.

[Peter]

Firstly, what are you trying to achieve with the FTP client?

Regarding the FTP client – you said that you “created a folder /home/fini7803/public_html/wp-content/“.

You should not need to create any folders. The wp-content folder should already be there if wordpress has already been installed on your server.

I recommend you ask your host provider to help you set up an FTP account so that you can properly view the wordpress filesystem of your site.

NOTE: uploaded photos for wordpress will be located in the following folder:

<your-site-name>/wp-content/uploads.

Furthermore, uploaded photos for the photoseller plugin will be located in a subfolder like this:

<your-site-name>/wp-content/uploads/wp_photo_seller

If you want to increase your wordpress media upload filesize, you will need to change some configuration on your server PHP.ini file. There’s plenty of info if you google this – here’s one eg:

[http://www.elegantthemes.com/blog/tips-tricks/is-the-wordpress-upload-limit-giving-you-trouble-heres-how-to-change-it]

[magoosmc]

To answer the first question – I simply want to use the option “Media – Add From Server” to add photos to my Media Library which will be inserted into galleries.

Following your suggestions… I have made some progress

I have located the subfolder “uploads/wp_photo_seller” and was able to upload two test photos to that folder. One is 305kB, which does appear in the Media Library. The second photo was 6.9mb and results in an error message and appears as a blank icon in the Media Library.

I contacted the host with your suggestion to “increase your wordpress media upload filesize” and recieved the following response: “I had our sys admin take a look at the upload filesize, and the settings are correctly set to 128M, which you can view here (search for upload_max_filesize) Following his link shows “PHP Version 5.3.29, Directive upload_max_filesize, Local Value 128M, Master Value 128M”

So at this point the only remaining issue seems to be that I am unable to upload a photo larger than 2mb, using either FTP or the WordPress “Drop files anywhere to upload” option.

Thanks.

[Peter]

In the wordpress media menu on the page which says “Upload New Media” what is the value displayed at the bottom of that page where it says:

Maximum upload file size: XXXXX MB.

[magoosmc]

Maximum upload file size: 16 MB

Also, I uploaded two 7mb photos, both of which appeared in the Media Library. One was uploaded using Filezilla and the other was added by using the standard WP “Drop files here” on the page that you just mentioned. When I go to add them to a gallery using the path “Word Press Photo Seller – Gallery Management – Create/Edit Gallery – Create/Edit Gallery – select your images from the media library” both images are blanked out in the media Library.

[Peter]

I uploaded two 7mb photos, both of which appeared in the Media Library.

Go to the wordpress media library menu and click the “view” link of one of those images – do you see the whole image displayed?

What is the DPI value of those images?

[magoosmc]

No image at all… Just the title of the photo. I had not noticed that. Exif of the photo says 240dpi.

[Peter]

I think the problem is actually with wordpress and not photo seller – ie, wordpress doesn’t seem to be able to handle images with very large resolution sizes, say over 5000px width/height. It will partially perform the upload process but I think it can’t do any resizing and creation of thumbs when the image is that high in resolution.

I’ve seen this problem before and the only way around it is to make the resolution of your images smaller before uploading to wordpress.

[magoosmc]

Thanks for the input! I’m done for the day but I will do some tests tomorrow and let you know how I make out. I owe you a beer or two….

[Peter]

Just wanted to correct one of my answers and clarify something….

The DPI value is not ncessarily the factor determining whether wp will be handle the image processing or not.

I meant to say the image size, ie, width/height is the important thing.

For example I tried uploading an image with the following:

width: 9932px

height: 14040px

dpi: 300

The above failed because WP hangs during the upload processing stage.

I then resized the same image so it was as follows:

width: 5000px

height: 7068px

dpi: 300

The above worked fine and note the image also had dpi of 300.

So the moral of the story is to avoid trying to upload VERY large sized images.

[Author]

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