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Problem with purchase confirmation e-mail to Admin

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Problem with purchase confirmation e-mail to Admin

  • This topic has 2 replies, 2 voices, and was last updated 9 years, 10 months ago by LiliaL.
Viewing 3 posts - 1 through 3 (of 3 total)
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  • August 2, 2015 at 5:10 pm #12934
    LiliaL
    Member

    I purchased the eStore and Payment Gateway products yesterday. I have set both of them up and in process of testing through gateways.

    – In Setting => Email Settings, I left the “Email Content Type” set to Text.

    – I did not change the content of the e-mails.

    – I created a test product for $1 and purchased (live) using Stripe.

    – The transaction worked through payment gateway.

    – I was redirected to the Thank You page as expected.

    – I received both the admin purchase e-mail and the purchaser e-mail.

    – Both e-mails have the same problem:

    + HTML tags for <p> & </p> are displayed

    + there is no paragraph spacing at all

    After thinking about it, I realized that I was using TinyMCEAdvanced plugin and that this presented a problem with not removing the <p></p> HTML marks. I retested using PayPal Standard after disabling the offending plugin. The subsequent e-mails looked perfect as far as formatting is concerned.

    The e-mail to the Admin about the purchase had a problem, though….this sentence looked like this: “The sale was made to Lilia Lee, (myid@triad.com) Receipt issued {receipt_data}.” There was no receipt data replacement for the {receipt_data} parameter.

    What do I need to do to make sure that the receipt info appears in the Admin e-mail?

    Thanks.

    August 2, 2015 at 10:25 pm #70980
    wzp
    Moderator

    I retested using PayPal Standard…

    There was no receipt data replacement for the {receipt_data} parameter.

    There is no {receipt_data} email tag, when using (the default eStore) PayPal Standard.

    August 2, 2015 at 10:37 pm #70981
    LiliaL
    Member

    Thanks @wzp. Yet the purchaser’s e-mail contained a receipt link. That is the reason I was asking the question.

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