Problem only with IE – Wont Load or Play

[creatmag]

We bought this wonderful lightbox script and it’s working great however we have one issue that keeps us from being able to use this.

The lightbox script is loading and working fine in Firefox, Chrome, Safari. However it ‘pops-up’ in IE9, but does not play. It just locks up and will not load or play the mp4’s that work fine everywhere else.

Please help point us in right direction as we are 90% of the way there.

Please visit

http://www.futureofstateuniversities.com/video/

Thanks,

Brian

[wpCommerce]

There are some issues on this page.

1) 404 Not Found – http://www.futureofstateuniversities.com/css/jshowoff.css.

2) Multiple jquery files have been included.

<script type='text/javascript' src='http://www.futureofstateuniversities.com/wp-includes/js/jquery/jquery.js?ver=1.6.1'></script> (Using the proper WordPress Action script,which is good)



<script src="http://code.jquery.com/jquery-1.6.1.min.js"></script> (hardcoded, not good)

You can learn more about this here –

Wrong Way of adding JQuery library to WordPress – Source of Javascript Conflicts

For now won’t bother about the jquery files as the video pops up fine.

3. Somehow your page URL got inserted into all the <a href> tag of the shortcodes. (this is not supposed to happen)

To troubleshoot the problem please do the following steps for me –

1. Create a fresh new test page and insert a single shortcode.

2. After you have published the page switch from “Visual editor” to “HTML Editor”, copy the exact shortcode and paste it here so I can have a look. Also share the link to the new page you just created.

What version of the plugin are you using?

[creatmag]

I really appreciate your help. Here’s the shortcode:

[wp_lightbox_html5_video link=”http://www.futureofstateuniversities.com/wp-content/uploads/AUS_fedex_progressive_640x480.mp4″ width=”640″ height=”480″ source=”http://www.futureofstateuniversities.com/wp-content/uploads/v5.jpg”%5D

The single shortcode TEST PAGE url is: http://www.futureofstateuniversities.com/video-test/

THANKS

SORRY FORGOT Version is 1.4.1

[wpCommerce]

It’s still the same. The page URL is getting inserted into the <a href> tag. I just tried the exact shortcode on my test server. It’s working fine.

Can you please switch to the default WordPress theme (it is properly coded) to see if that makes any difference? I need to know if the theme or any plugin is causing this isssue.

You will find more about testing here –

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[creatmag]

I’ve done all of the troubleshooting I know to do and I’ve read ALL of your support and instructions.

I’m stuck and don’t want to have to abandon a plugin that works PERFECT except 1 BROWSER. THE DEVIL IE9.

Please anyone I’m desperately asking for help.

THANKS GUYS

[creatmag]

ALSO:

I’ve tried this plugin on brand new install of WP with latest version and used default

theme with no plugins besides this one.

Still doesn’t work on IE.

[wpCommerce]

Hi, Can you give me the link to the page where you have installed a new WP with the default WP theme and no plugin?

Anyway, let’s troubleshoot the issue from another point of view. Please create a new post/page, go to the “html view” and embed your mp4 video using the HTML5 video tag-

<video width="500" height="480" controls="controls">

<source src="http://www.futureofstateuniversities.com/wp-content/uploads/AUS_fedex_progressive_640x480.mp4" type="video/mp4" />

</video>

Does the video play on IE9? If the video plays then it will also play in the overlay window(lightbox). If it doesn’t play then probably IE9 can’t play the video and the plugin has nothing to do with it.

[creatmag]

That video does not play in either of the 2 test computers we are using to troubleshot this issue. Both computers are using IE9.

HELP ME

The only thing that’s wierd is that on YOUR HTML 5 Video demo page for this product is the only one that DOES WORK in every browser including IE9. Our video plays great in every browser except IE9.

Here’s Client Website Testing Page

http://www.futureofstateuniversities.com/video-test/

Here’s Anothher Test Page on new Default Theme and no plugins

http://pixelcleardesigns.com/test/?page_id=2

Please help. This plugin is perfect for me. I love it.

[creatmag]

Since that video plays, something’s wrong with plugin.

On your demo page:

http://www.tipsandtricks-hq.com/wp-affiliate-link-manager/wp-lightbox-ultimate-demo-73

Number #23 under iPad/HTML 5 video examples you use flowplayer, but I can’t figure out shortcode for HTML 5 video inside flowplayer.

Please Advise,

Thanks for your help!

[creatmag]

ALL I NEED IS:

1. Play MP4 videos

2. Play in pop-up

3. Play on iPad/iPhone

4. Work in all browsers

I tried this from your PDF and no work:

‘[wp_lightbox_anchor_text_mp4_video link=”http://www.example.com/h264-encoded-video.mp4″ width=”640″ height=”480″ text=”click here to open the video”]’

[wpCommerce]

We recently added this shortcode to the plugin. Please do the following:

1. Deactivate and delete the currently installed version of the plugin(s).

2. Download a fresh build of the plugin(s) from here:

https://support.tipsandtricks-hq.com/update-request

3. Upload and activate this version of the plugin(s).

This shortcode will embed the MP4 file which will work on all modern browsers including the browser in iPhone and iPad.

[Author]

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