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Problem downloading in XP/IE

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Problem downloading in XP/IE

Tagged: corrupted links, download problems, EMERGENCY, IE, Win7, WinXP

  • This topic has 6 replies, 4 voices, and was last updated 10 years, 10 months ago by josephi.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • December 28, 2010 at 3:05 pm #2437
    Jane
    Member

    I’ve been using the plugin with minimal problems for a year now (THANK YOU) but just had a strange problem turn up.

    The encrypted link, which I tested in Firefox and IE on a Win7 machine, didn’t work for the customer on two different computers running XP and WinIExplorer8 (ver: 8.0.6001.18702). Instead of it going to the zip file to download, it tries to download a file called download.php. This problem leads to an error msg saying:

    Internet Explorer cannot download download.php from (mysite). Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

    He tried turning security in IE completely off with no luck.

    He tried a third time on a computer running Win7Home and WinIE ver8.0.7600.16385 (through the same router and so the same ISP) and the links worked fine.

    Do you have any idea what might be going on?

    December 28, 2010 at 4:09 pm #27681
    wzp
    Moderator

    Is this problem only limited to this one user, or can you reliably recreate the problem?

    January 4, 2011 at 4:04 pm #27682
    Jane
    Member

    Sorry, been gone for the holidays and my site was very slow. However, in that time, it’s become an emergency. I’ve now discovered that all links being generated must be corrupted. I’ve gone through and randomly downloaded and tested links generated in admin functions and all are coming up as “unable to find file” in both IE and Firefox. Do I need to completely reinstall? How do I save my data!?!

    UPDATE: That overriding problem is solved. Sorry! Two different issues; thought they were related.

    Back to the “download.php” and “unable to find” problem. I’ve had two different instances that sound the same. The fellow with the two computers on XP and one on Win7 I mentioned first. There’s a second customer, on XP that gets one of two messages, either “unable to find” or when it does find a “file” it tried to download “download.php.” She has sent me screenshot of her error msgs if that helps.

    The first is on IE8, the second is IE6. In both instances, I tested the links before sending them, and they worked fine in Firefox.

    January 4, 2011 at 11:58 pm #27683
    wzp
    Moderator

    Perhaps this might be applicable to you…

    http://wordpress.org/support/topic/browser-tries-to-download-php-file

    January 6, 2011 at 1:49 am #27684
    Jane
    Member

    thanks. I’ll get my web gal to check it out tomorrow. I’m now having problems with all links created coming up with “unable to find file” error. The encryptions are also really really long. If I wanted to reinstall the program (horrors) how do I do that without losing all the sales history?

    January 6, 2011 at 3:38 am #27685
    amin007
    Participant

    You can just delete the plugin and reinstall a copy (it won’t delete your sales history unless you go to the admin functions menu and do so deliberately)

    May 15, 2012 at 5:46 am #27686
    josephi
    Member

    I found a solution to this, see my post here:

    https://support.tipsandtricks-hq.com/forums/topic/problem-downloading-zip-file-from-internet-explorer?replies=3#post-33550

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