December 28, 2010 at 3:05 pm #2437December 28, 2010 at 4:09 pm #27681wzpModerator
Is this problem only limited to this one user, or can you reliably recreate the problem?January 4, 2011 at 4:04 pm #27682JaneMember
Sorry, been gone for the holidays and my site was very slow. However, in that time, it’s become an emergency. I’ve now discovered that all links being generated must be corrupted. I’ve gone through and randomly downloaded and tested links generated in admin functions and all are coming up as “unable to find file” in both IE and Firefox. Do I need to completely reinstall? How do I save my data!?!
UPDATE: That overriding problem is solved. Sorry! Two different issues; thought they were related.
Back to the “download.php” and “unable to find” problem. I’ve had two different instances that sound the same. The fellow with the two computers on XP and one on Win7 I mentioned first. There’s a second customer, on XP that gets one of two messages, either “unable to find” or when it does find a “file” it tried to download “download.php.” She has sent me screenshot of her error msgs if that helps.
The first is on IE8, the second is IE6. In both instances, I tested the links before sending them, and they worked fine in Firefox.January 4, 2011 at 11:58 pm #27683wzpModerator
Perhaps this might be applicable to you…January 6, 2011 at 1:49 am #27684JaneMember
thanks. I’ll get my web gal to check it out tomorrow. I’m now having problems with all links created coming up with “unable to find file” error. The encryptions are also really really long. If I wanted to reinstall the program (horrors) how do I do that without losing all the sales history?January 6, 2011 at 3:38 am #27685amin007Participant
You can just delete the plugin and reinstall a copy (it won’t delete your sales history unless you go to the admin functions menu and do so deliberately)May 15, 2012 at 5:46 am #27686josephiMember
I found a solution to this, see my post here:
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