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I’ve been using the plugin with minimal problems for a year now (THANK YOU) but just had a strange problem turn up.
The encrypted link, which I tested in Firefox and IE on a Win7 machine, didn’t work for the customer on two different computers running XP and WinIExplorer8 (ver: 8.0.6001.18702). Instead of it going to the zip file to download, it tries to download a file called download.php. This problem leads to an error msg saying:
Internet Explorer cannot download download.php from (mysite). Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.
He tried turning security in IE completely off with no luck.
He tried a third time on a computer running Win7Home and WinIE ver8.0.7600.16385 (through the same router and so the same ISP) and the links worked fine.
Do you have any idea what might be going on?
Sorry, been gone for the holidays and my site was very slow. However, in that time, it’s become an emergency. I’ve now discovered that all links being generated must be corrupted. I’ve gone through and randomly downloaded and tested links generated in admin functions and all are coming up as “unable to find file” in both IE and Firefox. Do I need to completely reinstall? How do I save my data!?!
UPDATE: That overriding problem is solved. Sorry! Two different issues; thought they were related.
Back to the “download.php” and “unable to find” problem. I’ve had two different instances that sound the same. The fellow with the two computers on XP and one on Win7 I mentioned first. There’s a second customer, on XP that gets one of two messages, either “unable to find” or when it does find a “file” it tried to download “download.php.” She has sent me screenshot of her error msgs if that helps.
The first is on IE8, the second is IE6. In both instances, I tested the links before sending them, and they worked fine in Firefox.
Perhaps this might be applicable to you…
http://wordpress.org/support/topic/browser-tries-to-download-php-file
thanks. I’ll get my web gal to check it out tomorrow. I’m now having problems with all links created coming up with “unable to find file” error. The encryptions are also really really long. If I wanted to reinstall the program (horrors) how do I do that without losing all the sales history?
You can just delete the plugin and reinstall a copy (it won’t delete your sales history unless you go to the admin functions menu and do so deliberately)
I found a solution to this, see my post here:
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