Premium membership expires despite continued paypal payment

[xberg]

Hi,

Premium members pay for a 3-month subscription thru paypal which is a recurring payment. After the initial 3 month the status of premium members is unfortunately automatically switched to “expired” even if they did not cancel the automatic recurring payment.

Is eMember able to detect the recurring payment continuity or is this something I need to do manually? Is there some sort of paypal bot?

[admin]

The plugin can detect the recurring payment continuity. Lets get more info on your setup. What value have you used for the subscription duration field of this membership level?

The following post is a good read for you:

https://support.tipsandtricks-hq.com/forums/topic/membership-payment-difference-between-buy-now-and-subscription-buttons

[xberg]

Great answer.

I had it set to 3 months here:

[http://prntscr.com/6ucrgh]

and I was using the paypal subscription. So reading your article I see a mismatch.

I have now switched the eMember option to “never expire”.

– Will premium members switch back to normal members after they stop paying?

– I suppose I now need to manually switch all premium members who had paid their recurring fee from expired to active?

[admin]

When they stop paying the recurring payment, their account will get set to “inactive” so they can’t view the content of that level anymore.

Yes, you will need to manually activate the other accounts to active.

If you want to give your members some kind of a *free* level after they stop paying for their paid level, you can use the following option:

https://support.tipsandtricks-hq.com/forums/topic/how-to-upgrade-membership-level-using-a-shortcode

[xberg]

Thanks.

So “inactive” means they can no longer access any content on the site? I would need to send them to a page with the following button:

[wp_eMember_upgrade_membership_level_to level=”2″]

Where my level 2 is the free – always active – level.

This would also switch them automatically to active right?

Is there no way to automatically switch users who stop apying without forcing them to click on a button?

thanks!

[xberg]

Hi,

Inactive? An inactive user is unable to log into the website, even if I set the option of allowing “expired” users to log in. Do you perhaps mean “expired”?

Also I tried on an expired member the button:

[wp_eMember_upgrade_membership_level_to level=”2″]

and it does not change the status of the user from expired to active.

I seem really stuck to revert back a premium user (level 3) to a free user (level 2) after the end of paypal payments.

[admin]

We have an option to auto downgrade expired premium users to a free access level. Use the following addon and let me know if that works for you:

https://www.tipsandtricks-hq.com/wordpress-membership/auto-downgrade-membership-account-addon-941

[Author]

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