Photo Seller – Page NOT FOUND error

[rls]

I have been informed by a customer that they cannot see any of my photos, if I am logged into the site I can see them, but if I log out the thumbnails come up, but clicking on the photo brings up a PAGE NOT FOUND error

[admin]

Please post a link to your photo gallery page so we can inspect it.

[rls]

Here’s a link to one of the galleries :

[www.rlsphotography.co.uk/rlsphotogallery/?page_id=4045]

password is : 01242245914OCT14

[Peter]

Try the following:

Go to the Admin Functions menu and then click the “Regenerate Default Pages” button.

Then try loading your gallery again to see if that fixes it.

[rls]

Still get the error !

Can I email you some login details to have a closer look ?

[Peter]

I’ve emailed you to ask for the login details.

[rls]

I still cannot access any of my photos unless I am logged in as Admin, my customers cannot see their images and I am getting quite frustrated with this – it was meant to make things easier !!

Please help ASAP !

Thanks,

Roger

[Peter]

Roger,

I logged into your site and found the issue.

It was NOT caused by the photo seller plugin – someone had manually set the “photo details” page to “private” which was why people were not able to access the photo details. Please do not tamper with any of the photo seller page visibility settings. If you wish to protect your galleries with a password, use the gallery settings page to set a password for a particular gallery of your choosing but under no circumstances should you attempt to modify the “visibility” in the wordpress page edit menu!

[paly]

Similar problem [http://springmemories.be/web/photogallery/gallery6/]

Tried generate default pages.

[Peter]

Please do the following checks:

1) check if your “photo details” page exists. If so, also check that its “Visibility” is not set to anything other than “Public”. If it doesn’t exist use the “Regenerate Default Pages” button in the Admin functions menu.

2) Go to the photo seller Settings->Page Settings and make sure that “Photo Details Page” is set to the correct page, ie, the one in the above step.

3) What is the setting of your wordpress “Permalinks Settings”?

[paly]

Visibility : public

Did Regenerat Default Pages

Photo Detals Page: ok

Permalink of this page: [http://springmemories.be/web/photo_details]

[Peter]

Regarding my permalink question – I meant your wordpress permalink settings, ie, go to settings->permalinks.

Can you tell me what that setting is for your site?

[Author]

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