Photo Seller – gallery works but individual hi res images not all showing

[fratony]

Hi I’m a new user of Photo Seller on a site I am developing and I thought I had got the basic functionality working well after my first few trials. However, as soon as I have tried to use full resolution images I am getting a persistent problem.

I have read these forums and can confirm I am uploading directly from the ‘create new gallery’ option in the Photo Seller options. The images upload ok and he gallery page looks fine with all thumbnails. However, when I then click on individual images only half of them show anything – the others are just completely blank – no image, no purchase options.

This also means he ‘next’ ‘previous’ function stops as soon as you hit a blank.

I previously uploaded two galleries of non high res images and they seem to be working fine.

Please have a look here: [http://emilyfleurphotography.com/new/photogallery/gallery6/]

It is only a 4 image gallery but when I click on the thumbnails, I can only see 2 of the 4.

By contrast, this gallery of 600px reduced images is working fine:

[http://emilyfleurphotography.com/new/photogallery/gallery1/]

Hoping to present this to the client on Monday so any ideas would be much appreciated.

Tony

[Peter]

It is highly likely your server may not have enough memory.

Can you check your server’s php “memory_limit” value and let us know what it is?

We recommend that memory_limit value should be at least 128M or higher.

Also, please enable logging on the WP Photo Seller plugin: go to Settings->Testing and Debugging and enable logging using the drop down box.

Then try to view the photos again on the front end and check the Photo Seller log file. (see ~/wp-content/plugins/wp-photo-seller/log.txt)

In addition check your server logs to see if logs are produced relating to the WP Photo Seller plugin.

[fratony]

Thanks Peter – here’s my update…

– I have checked with my host and they say 128M is set by default

– I have enabled logging

– I have viewed the gallery again and still have the empty pages (please note these are not just blank where the image should be but the entire contents of the page below are not visible either)

– This is what the log file has in it:

[LOG DATE: 03/31/2014 5:01:03 pm – Server time zone UTC]

[WPS.php – line 1104] Creating a new WPSCart OBJECT for the database session.

[LOG DATE: 03/31/2014 6:30:11 pm – Server time zone UTC]

[WPS.php – line 1104] Creating a new WPSCart OBJECT for the database session.

[LOG DATE: 03/31/2014 7:49:55 pm – Server time zone UTC]

[WPS.php – line 1104] Creating a new WPSCart OBJECT for the database session.

======= ADMIN REQUEST =======

[LOG DATE: 03/31/2014 8:07:23 pm – Server time zone UTC]

[WPS.php – line 1104] Creating a new WPSCart OBJECT for the database session.

Any further suggestions?

Kind regards,

Tony

[fratony]

Update – have just found a plugin and updated memory to 256 and that seems to have fixed it on first impressions which is great.

Is there any downside to increasing memory this way?

[admin]

There is no downside to increasing memory. The more memory the better.

[ausrocketry]

I appear to be having the same issue as above. My memory is already set to 256M, however when I enable logging, it creates the log.txt file but does not populate anything in there? I tried changing the permissions to 777 on the file, however this made no difference.

When I look at the status of processing events, it shows that images need to be watermarked and it just sits on processing indefinitely

[Peter]

Hi ausrocketry,

If you are indeed running out of memory (and it sounds like you are) then your server logs are the place to confirm this.

Can you please check your server logs and confirm if there are any fatal errors relating to memory?

[ausrocketry]

Please let me know if you specifically need me to look at different logs, however in cpanel I am looking under error logs and all I can see is this:

[error] [client ###.###.###.###] File does not exist: /home/thundaco/public_html/wp-content/uploads/wp_photo_seller/watermark_photo_details, referer:

* please note, that I am currently running this on our development server so you will not be able to access it from the web unless you set your DNS for the domain manually.

[Peter]

I would need admin access to your site to take a closer look.

I will send you an email to get login details.

[SurfTheElementsTours]

Hi, I am having a very similar issue, I can create the gallery and upload all of the photos but when i click on one of them it directs me to the photo detail page but it doesn;t show the photo. You can have a look on the following link.

[http://www.surftheelementstours.co.nz/photogallery/gallery4/]

I have also check the log file and it says the following.

LOG DATE: 10/06/2015 10:05:01 pm – Server time zone UTC]

[WPSCommon.php – line 2463] WPSCommon::createWatermarkImagev2 – @getimagesize failed for file: /hermes/bosnaweb09a/b2037/ipg.frebolledo/wp-content/uploads/wp_photo_seller/4/44l2qcv87t/DSC_0550.jpg

Please help

[Peter]

It is likely that your server doesn’t have enough memory to create a watermarked photo.

Check your server log file for logs pertaining to memory being exhausted.

[SurfTheElementsTours]

Memory is 128 is that enough?

Im getting these logs nothing related to memory

LOG DATE: 10/09/2015 2:22:10 am – Server time zone UTC]

[WPSCommon.php – line 2463] WPSCommon::createWatermarkImagev2 – @getimagesize failed for file: /hermes/bosnaweb09a/b2037/ipg.frebolledo/wp-content/uploads/wp_photo_seller/1/7bp7i7h8b8/photo_details

[LOG DATE: 10/09/2015 2:22:10 am – Server time zone UTC]

[WPSPhotoProduct.php – line 104] image_make_intermediate_size() failed for file: /hermes/bosnaweb09a/b2037/ipg.frebolledo/wp-content/uploads/wp_photo_seller//photo_details

[LOG DATE: 10/07/2015 11:00:32 am – Server time zone UTC]

[WPSSession.php – line 287] Inserting data to Session table failed!

Thanks

[Peter]

Those logs are coming from the photo seller plugin. Your server logs would provide more details if you are running out memory.

Can you please check your server’s php error_log file? (ask your host provider to help you find that file)

Memory is 128 is that enough?

It probably isn’t – put it up to 256M and see if that fixes things.

[Author]

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