pdf's work, but not videos

[webguy262]

Lightbox Ultimate 1.3.0

SITE: http://www.hudsontech.com/

a) What part of the product isn’t working?

Everything was working until recently.

Now YouTube video in third box on home page fails.

The pdf’s still work… see http://www.hudsontech.com/literature/msds-sheets/

g) Did you modify the plugin in anyway?

Nope.

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BTW, there is a hard coded call to a jQuery library in the header. It enables the slider on the home page. This jQuery call never created an issue previously, and as you can see, the pdf’s still work with that jQuery library call in place.

Moreover, when I remove the hard coded jQuery, the video still fails.

[wpCommerce]

Hi, What shortcode are you exactly using to display Youtube video in overlay?

Lightbox Special doesn’t use the jquery library to display any type of media in overlay but prettyPhoto does (That’s why the pdf overlay is working). So it would be better to keep whatever is including the following jquery library deactivated for the time being –

<script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/1.3/jquery.min.js"></script>

We want to rule out every possibility to troubleshoot this issue.

Can you please get a recent build of the plugin and see if it changes anything –

https://support.tipsandtricks-hq.com/update-request

[webguy262]

<?php echo do_shortcode(‘[wp_lightbox_prettyPhoto_video link=”http://www.youtube.com/watch?v=1oGsMQnG8f8&#8243; width=800 height=600 description=”Hudson Technologies” source=”http://www.hudsontech.com/wp-content/themes/hudson/images/videothumb.png&#8221; title=”Hudson Technologies”]’); ?>

[wpCommerce]

Your shortcode is working fine on my test site. So that’s not the issue. Please do the following things –

1. Get a recent build of the plugin and do a fresh install.

2. Switch to the default WordPress theme and use the shortcode.

Let me know know how it goes.

[webguy262]

Your site says the most recent version of your plug in is 1.2.9.

The version I have is 1.3.0.

What gives?

Any how about a hint as to where I might be able to download the most recent build, assuming your web site is wrong and there is a version newer than 1.3.0.

[amin007]

We only mention the last STABLE build on our official support site (this may not be the latest build). You can get an update anytime from here:

https://support.tipsandtricks-hq.com/update-request

[webguy262]

Do I have to delete or deactivate the current version I have (1.3.0) before installing the latest build?

[amin007]

Yes, please deactivate and delete the currently installed version then upload and install the new one.

[Author]

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