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PDF Stamper – Settings "Update Options" button gives 403 Forbidden error

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Tips and Tricks HQ Support Portal › Forums › WP PDF Stamper › PDF Stamper – Settings "Update Options" button gives 403 Forbidden error

Tagged: Error 403

  • This topic has 12 replies, 3 voices, and was last updated 9 years, 9 months ago by wzp.
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • February 11, 2015 at 4:03 pm #12197
    sci3ntist
    Member

    I am using PDF Stamper Plugin with WordPress 4.1.

    In the plugin settings page (General settings tab), clicking

    – the Update Options button at the bottom of the page

    – the Reset to Default button at the bottom of the page

    – the Reset log button

    they all produce a 403 Forbidden error (Access to this resource on the server is denied!)

    So, I cannot do anything with the plugin.

    In the .htaccess there are just some redirects 301 besides standard WordPress stuff.

    What might be the cause?

    Thanks

    February 11, 2015 at 4:15 pm #68557
    wzp
    Moderator

    What other plugins are you using? Are you using any special security plugins?

    February 11, 2015 at 5:00 pm #68558
    sci3ntist
    Member

    The page giving the error is:

    mydomain.com/wp-admin/admin.php?page=wp-pdf-stamper/wp_pdf_stamp1.php

    I have the following plugins (none is about security)

    Akismet

    Contact Form 7

    Download Manager

    Duplicate Post

    Envato WordPress Toolkit

    Force Regenerate Thumbnails

    Kraken Image Optimizer

    LayerSlider WP

    MaxButtons

    Really Simple CAPTCHA

    Recent Tweets Widget

    Revolution Slider

    WordPress SEO

    WPBakery Visual Composer

    wpLike2Get

    WP PDF Stamper

    February 11, 2015 at 5:39 pm #68559
    wzp
    Moderator

    Please go through this checklist to determine if any of the other plugins are contributing to the problem:

    https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

    February 11, 2015 at 6:51 pm #68560
    sci3ntist
    Member

    I switched back to default theme and the error remains.

    I deactivated all plugins but the tolerated common ones and the error remains.

    I even tried to uninstall and reinstall the plugin, but nothing.

    What to do now?

    February 11, 2015 at 11:55 pm #68561
    admin
    Keymaster

    Very weird, is your server using litespeed by any chance?

    Do you have a htacess file in your “wp-admin” folder also?

    February 12, 2015 at 7:57 am #68562
    sci3ntist
    Member

    I don’t have litespeed.

    No .htaccess file in the wp-admin folder.

    Also manual stamping gives 403 forbidden error.

    I deactivated all plugins and then performed a clean reinstall of the plugin.

    Now I am lost.

    February 12, 2015 at 12:04 pm #68563
    sci3ntist
    Member

    Solved, but I fear this is a security leak for my whole site.

    I had to add to my .htaccess in the WordPress folder the following lines:

    <IfModule mod_security.c>

    SecFilterScanPOST Off

    </IfModule>

    February 12, 2015 at 1:51 pm #68564
    wzp
    Moderator

    Only if your hosting provider is still running Apache 1.x; in which case, you should be even more worried.

    So ask your provider if they are using old version of Apache.

    August 25, 2015 at 7:39 am #68565
    sci3ntist
    Member

    Hello, After months of correct behavior, the plugin started giving Error 403 Forbidden Access to this resource on the server is denied!

    ERROR on this pages:

    – Manual stamping NOT working:

    [DOMAIN PATH]/wp-admin/admin.php?page=manual_stamp_page

    – Settings page (on Update)

    [DOMAIN PATH]/wp-admin/admin.php?page=wp-pdf-stamper%2Fwp_pdf_stamp1.php

    August 26, 2015 at 12:18 am #68566
    admin
    Keymaster

    This is NOT an issue in our plugin. So first focus on the plugins you added to your site. Have you done the conflict test with the plugins? Has your hosting provider changed settings in your server?

    August 31, 2015 at 9:13 am #68567
    sci3ntist
    Member

    Hello, Disabling ModSecurity on the server, it works.

    August 31, 2015 at 2:25 pm #68568
    wzp
    Moderator

    Disabling ModSecurity on the server, it works.

    You need to ask your hosting provider to help you “find” the correct ModSecurity rule that will permit the plugin to operate properly.

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