PDF stamper cannot update settings options

[dnovakov]

Trying to update options for PDF stamper and it returns error:

“Access Denied! Please provide valid username and password to download the file.”

I thought it may be an activation problem so deactivated and reactivated and still have same problem

[admin]

That message is not coming from our plugin.

You have a rogue plugin that is hijacking the settings submit request of our plugin and then incorrectly showing that message.

A plugin should not be interfering with the settings submission of another plugin.

Do the following plugin test to identify which plugin is doing this:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

That error message talks about “download” so I am guessing it is coming from a download management type plugin.

[dnovakov]

Thanks I’ll forward this onto our developer. We have switched to Divi theme by elegant Themes recently. Not sure if there is a recognised problem with PDF stamper and this theme

[admin]

I don’t think this is the work of the Divi theme. Lot of our users use that theme.

What you explained is likely the work of a download management type plugin (that message mentions about a “file download”)

[Author]

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