Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Lightbox Ultimate – Links in my PDF file not working on Firefox

by

Tips and Tricks HQ Support Portal › Forums › WP Lightbox Ultimate › Lightbox Ultimate – Links in my PDF file not working on Firefox

Tagged: lightbox, PDF

  • This topic has 4 replies, 2 voices, and was last updated 11 years, 10 months ago by guidowalter.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • August 9, 2013 at 4:57 am #9453
    guidowalter
    Member

    I am using a Mac running on OSX 10.8.4

    Chrome version 28.0.1500.95

    here is the shortcode: [wp_lightbox_prettyPhoto_pdf link=”http://www.painfieldtheory.com/wp-content/uploads/Test-Pain-Pain-Field-Theory.pdf” width=”960″ height=”720″ title=”Summary Pain Field Theory” source=”http://www.painfieldtheory.com/wp-content/uploads/PFT.png”%5D

    And here is the page where you can see what is going on.

    [http://www.painfieldtheory.com/test-pdf-popup]

    Works fine on Safari and Firefox.

    PS: The is a link at the en of the PDF file. I can open the link from Safari but not from Firefox.

    August 9, 2013 at 8:30 pm #57043
    guidowalter
    Member

    I just updated to WP Lightbox – v2.0.1

    Problem is still there

    August 10, 2013 at 12:25 am #57044
    wpCommerce
    Moderator

    Hi, I don’t think it has anything to do with lightbox. Every browser has a different pdf engine to open the PDF file. For some reason the Firefox one is not being able to recognize the links in your PDF file.

    If you directly open the PDF file in a new tab you will see the same behaviour on Firefox:

    [http://www.painfieldtheory.com/wp-content/uploads/Test-Pain-Pain-Field-Theory.pdf]

    May be you should use a good PDF converter like Adobe Acrobat to create your PDF files. Here is a link to one of our documentation guides and the links in it work fine on Firefox:

    http://www.tipsandtricks-hq.com/wp-affiliate-link-manager/wp-content/uploads/wp-lightbox-stuff/docs/wp-lightbox-ultimate-s3-private-video-integration.pdf

    August 10, 2013 at 1:41 am #57045
    guidowalter
    Member

    I don’t have a problem with Firefox. The problem is with Chrome.

    Its working fine with Firefox and Safari.

    In any case I noticed that the Chrome PDF viewer was missing. I installed it and but now there is a different issue.

    The very same link that works on the other browser gives me the following message in Chrome.

    “Image cannot be loaded. Make sure the path is correct and image exist.”

    Could you please look at the page directly: [http://www.painfieldtheory.com/test-pdf-popup]

    The image link opens ok in Chrome.

    Thank you.

    August 10, 2013 at 1:51 am #57046
    guidowalter
    Member

    I just went to

    chrome://plugins/

    and enabled the PDF viewer. It works now.

    Case closed.

    Thank you

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ