PayPal Regional Tax not applied

[knowtis]

Hello,

I setup PayPal to accept Regional Tax however the tax is not added when I login to paypal as a customer. Anyone else faced the same issue? How did you resolve it?

Thanks!

[amin007]

Please post a link to your products page. What short of regional tax have you configured?

[knowtis]

Hi Amin007,

URL: http://knowtis.net/services/personal-services/

I configured PayPal to add taxes for every Canadian province. However, when I login to PayPal (with my personal account credentials) the price of the item stays as is. For example, the price of the “Comprehensive Report” is still $175 and NOT $175 + 12% for BC!

[amin007]

Thank you. I manually checked the form that gets submitted to PayPal when you checkout and the cart is not submitting any “Tax” information so PayPal should be able to apply the profile tax without any issue. Maybe there is a mistake in your profile tax configuration and PayPal is not realizing that it needs to apply tax for this province. Please contact PayPal and they should be able to look into your profile and fix it.

You can tell them something like the following which should give them good information to start with:

“I have configured regional tax in my PayPal profile but when a visitor goes to PayPal checkout the tax is not applied according to the region……”

[triggershark]

I had this same problem and contacted PayPal just now. We trouble shooted the problem together by creating a PayPal pay button and seeing if it calculates the tax (i.e. if the PayPal tax calculator works with a PayPal Button. It does – so there is nothing wrong with PayPal, this has something to do with the information being passed via the plugin.

Can you guys please help us solve this because collecting tax is really important to us Canadians

[admin]

I am certain there is no issue with PayPal (I wasn’t saying PayPal has the issue). What I meant is that the users profile on PayPal (each user can customize various settings in his/her PayPal profile) is most likely not set correctly (we don’t know what PayPal profile settings you have entered so it is best if a PayPal guy looks at your profile). Also, even though you are having the same issue the source of the issue could be different. The previous user got it to work by fixing his PayPal profile but that doesn’t mean that your PayPal profile also needs fixing.

Please do the following and I will be able to see what is going on.

1. Do not create a hosted PayPal button as that one is different than what eStore will do (we can’t compare apple with orange). Create a plain HTML PayPal buy button on your PayPal account and place the code on a test page. This button code should look similar to the one shown here:

https://www.paypal.com/cgi-bin/webscr?cmd=_pdn_xclick_techview_outside

2. Place a eStore’s buy now button for a product on this test page.

3. Post the link to this post so I can analyze the code of both these buttons.

[triggershark]

Ok, well I setup a test page for private viewing at:

http://www.fisherandassociates.org/01/paypal-test/?preview=true&preview_id=901&preview_nonce=fdae6fd5d0

I setup the wp-cart add to card code using:

[wp_eStore_fancy1 id=16]

[admin deleted code]

One of the options when creating the button in PayPay is:

Tax

-Use saved values in PayPal profile.

or

-Use tax rate %

so there must be some kind of trigger allowing or disallowing this feature in PayPal.

Sorry but that’s all I got.

Do you or someone you know and trust have a paypal account?

Do you need access to our WP admin?

Please let me know if there is anything I can do to help as this is so important to our business.

[admin]

Only logged in admin can view that preview page you shared (I can’t view it unfortunately). Forget the PayPal button for now. Lets go through it step by step (we know that the profile based tax works for USA so it should work the same way for Canada):

Please do the following:

1. Create a test page and place the following shortcode then publish the page:

[wp_eStore_fancy1 id=16]

Also place a shopping cart shortcode on this page.

2. Post the URL of this page (created in step 1) so I can view it.

3. Please verify that you have setup your profile based tax following this documentation:

http://www.tipsandtricks-hq.com/ecommerce/how-to-use-sales-tax-regional-international-when-selling-using-paypal-191

4. Make sure you haven’t specified any tax in eStore.

I will check a few things at that stage.

[triggershark]

Thank you kindly,

Please see the following post with the add to cart, short code, and paypal buttons on it.

Looking forward to your reply.

http://www.fisherandassociates.org/01/paypal-test/

[admin]

You have specified ‘0’ in the “Item Specific Tax” field of this product which is making it tax exempt. Edit this product and remove ‘0’ (make it empty) then save the product.

[triggershark]

Thank you kindly, taking out the 0 tax made it work – just an oversight I suppose – sorry about that.

[Author]

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