paypal not returning to thank you page after purchase

[sophie1]

My thank you page is entered in estore settings(http://barnyardbirthday.co/?page_id=379) and i’ve got autoreturn “on” in paypal, along with the TY page url. But it just stays on the page, and when i wait 10 seconds and then click the link, it STILL just stays on the page. Don’t know what i’m missing here. Thanks.

[vconsultant]

I’ve just struggled through this same issue,and solved it an hour ago.

In your PayPal settings:

If PDT is ON, You need to enter the token in the eStore PayPal settings.

If you turn PDT off (but Autoreturn still ON), you can leave out the token in eStore.

PDT ON (and token set in eStore) is needed if you want to return the transaction details from PayPal to your Thank You page.

[admin]

If you don’t get sent back to the site even after clicking the return link on PayPal’s page, then it could be a PayPal issue for your account. Because that redirection has nothing to do with eStore plugin. If you click the return link on PayPal’s site, it should take you to that URL (no matter what you are using).

Did you contact paypal and tell them that auto redirect (or redirect after clicking the link manually) is not working for your account?

[moorezilla]

I may have a similar issue. I can’t seem to get the thank you page to appear after a completed PayPal transaction.

When testing the cart, I added a product, went to PayPal, completed the transaction, but two things seem amiss:

1. The “customize return button text” is ignored by PayPal.

2. When I click the “return to merchant” button on PayPal, it appears to load the correct url into the browser address line BUT the page is blank and view source shows an empty page. If you then copy the url provided and paste it into another tab, however, the thank you page loads fine.

The transaction completes correctly and I get emails triggered to both the customer and the vendor from eStore plugin, and I get an email from PayPal about the completed transaction, but for some reason the thank you page on my site will not display correctly upon a return from PayPal.

Under Advanced settings the Enable Alternate Redirection Method box is checked, but this was checked by default. Should this not be checked? Anything else I might be missing?

Thank you page definitely works when accessed directly… it just comes up as a blank, no code page when returned to from PayPal and the customize return button text appears to be ignored.

[admin]

First thing to fix is the following:

No code page when returned to from PayPal

This is not the doing of our plugin (so you should not be changing any settings in eStore for this). There is something on your server that gets messed up when paypal is sending the redirect to your thank you page.

Explain this issue to your hosting provider to see if they can shed some light on it.

Also, the following test can be a good one to identify if there is a resource on your site causing the paypal redirect to come up blank:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[moorezilla]

Yep… plugin conflict Appears to be a conflict with the “Quick Paypal Payments” plugin. Deactivating this plugin seems to fix the thank you page issue. Perhaps this other plugin adds some conflicting code to each generated page; I’m not sure. It appears that both can’t be used at the same time, even though they offer complementary functionality.

The “customize return button text” is still ignored by PayPal, which isn’t a huge deal. I’m hoping this isn’t also a plugin conflict, as I can’t really disable any more. I don’t think it’s the theme, as it’s a genesis child theme.

Any way, thanks for the help.

[Author]

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