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[Resolved] PayPal not opening on mobile when using custom input field addon

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Tips and Tricks HQ Support Portal › Forums › Simple PayPal Shopping Cart › PayPal not opening on mobile when using custom input field addon

  • This topic has 1 reply, 2 voices, and was last updated 4 years, 1 month ago by admin.
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    Posts
  • March 13, 2021 at 7:25 pm #82721
    ibo_es89
    Participant

    Hello,

    I am having the following problem.

    First the input field didn’t had any function, you was able to skip it while it was checked for required and the info wasn’t passed into the cart order. Without this field I do not know who is the user bought the digital product.

    However, I solved that issue by analyzing my website for jQuery errors. I found one, I installed the jQuery Manager addon for WordPress and now it works fine. FOR PC.

    Nobody on mobile can pay. If you click on mobile the PayPal Button then nothing happens. I tested with iPhone, Samsung and 3 other brands. No mobile can open the PayPal link because of the custom input field. Sadly this addon is the most important part. How can I make it work for mobiles?

    I know this is a problem with jQuery but that don’t changes the fact that I need help on how to adjust the addon correctly. Otherwise I would request a refund because the addon is useless for me. 80% of my users use mobile.

    Many thanks.

    March 15, 2021 at 6:44 pm #82736
    admin
    Keymaster

    Post a URL to the page where we can view your site and get some clue as to what is happening. Then I will be able to give an answer.

    Have you already done the following test to isolate any conflicting plugin?

    Test to (How to) Identify a Conflicting Theme or Plugin

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