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Paypal incorrect format item amount – no commas used – subscription product

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Paypal incorrect format item amount – no commas used – subscription product

Tagged: formatting description product

  • This topic has 3 replies, 2 voices, and was last updated 14 years, 4 months ago by gracemarshall.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 4, 2011 at 10:53 pm #1031
    gracemarshall
    Member

    I have added a subscription product, and when you click on the button to buy, Paypal shows this error message:

    The link you have used to enter the PayPal system contains an incorrectly formatted item amount.

    I have double checked and I have not used any commas, I have tried setting the recurring billing amount as 37 and 37.00 but both show the error message

    The page with the button is http://fromburnouttobrilliant.com/online/195-2/ (scroll down!)

    Could you please advise? Many thanks!

    January 5, 2011 at 12:01 am #27753
    Ivy
    Member

    Hi, Do you have a “$” in the amount of the subscription or a space before or after the amount? Did you specify a Product Amount at the top of the “Add/Edit products page”, do this have a “$” in it?

    January 5, 2011 at 5:37 pm #27754
    gracemarshall
    Member

    Hi there, thanks for your reply. No I have not used $ or any other currency symbol in the amount. I have left the Product Amount at the top of the page empty, as I thought that was just for non-subscription products?

    January 5, 2011 at 11:41 pm #27755
    gracemarshall
    Member

    Ah mystery solved – I had used the buy now button shortcode rather than subscribe button shortcode, so it didn’t like that there was no product amount! All sorted now. Thanks again for your help!

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