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I have a member whose paypal account was empty (I guess) so his monthly payment didn’t go through and he got locked out of my site. So far so good, that’s what I expect to happen. (Nice to know it works, too!)
Now he wants to regain access using the same emember and WP account, but using a different paypal/email account. I assume his emember account, not to mention the underlying WP subscriber account, is tied to his first email address… which is also tied to his first paypal email. So is that even possible? Or do I have to delete his old account and tell him to resubscribe?
I would like to make this as easy on him as possible, and just give him a renew button. But I can’t figure out how to do that…
Please advise.
Are you using eStore to process the membership payment or just plain PayPal button?
If you happen to use eStore then all the member needs to do is make a membership payment while LOGGED INTO EMEMBER. When a member makes a payment while they are logged into eMember, WP eStore can detect his member ID and upgrade that account regardless of where the payment came from (the paypal account doesn’t matter).
This post has more explanation on membership upgrade:
Is it possible to upgrade membership level with simple PayPal button, if I use just eMember plugin and member registration address is different from one he is using to make a payment?
Example scenario:
Visitor registers on the site for Free Membership using email address – x@x.com, but later decides to upgrade to Paid Membership account, but for payment in PayPal is using emai laddress – y@y.com
Is there some solution on how to achieve this?
Version of eMember is v7.0.5
Many thanks in advance!
Yes, there is a way to handle this too but it is a little complicated since a Plain Paypal button does not allow you to carry much info.
If you want to enable the following option then just use eStore with eMember:
Your member can upgrade or renew membership by paying from any PayPal account (whatever email address)WP eStore’s payment button is capable of carrying more data which is used to upgrade the account of the member who is logged into the site at the time of payment (doesn’t matter what email address was used for the payment).
I wish I knew that when I bought eMember plugin!
I should of bought eMember and eStore bundle then, but I wasn’t aware of this email relationship issue. You should mention it in documentation so people who by this product would be aware of it.
Now I need to by eStore plugin as well, is it possible to get discount because I already bought eMember plugin?
We do have the information on our documentation site which is publicly available to anyone before making a purchase but unfortunately people don’t always go through them.
Please contact us here
I have a similar problem. We converted over 1000 existing members from another database to an eMember database. This worked great. All members were converted as “free” members. Now the “free” members want to upgrade to a “subscriber’ membership level using a Plain Pay Pal Button. The member’s email address is different that the Pay Pal email. The plugin added a new record to the database with no username and the first name and last name and email address on the PayPal account. Now there are 2 records on the emember database for the same person with different information.
I don’t know how to correct the issue with 2 records for the same person. The membership level is for a recurring subscription. PayPal only knows about the record with the PayPal email address. The member doesn’t want to use the PayPal email address for their ember account. Do we have to delete both records and start over?
Although there is documentation for How to create Payment Buttons for Membership Upgrade or renewal, I failed to notice the difference in the text between Option A – Plain Pay Pal Button and Option B –Using an eStore button for membership. I never looked at the eStore option because I wasn’t interested in have a “Store”.
Do I need to purchase eStore in order to fix this situation? How will estore affect my existing website and databases? Can I receive a “bundled” price since I’ve already purchased eMember?
Thanks for your help.
Hello support,
I’m going to purchase eStore and change my payment buttons from Plain Pay Pal buttons to to eStore buttons. I will have a Subscribe and a Buy now buttons for different membership levels. When an existing free member wants to upgrade to a paid membership, do I need to have a separate button for upgrading, or can the member use the same Subscribe button that is displayed for a new member.
thanks,
Karen
You can use the same button or create a new one (both options are valid). I personally prefer to create a separate product/button for membership upgrade so I can change the member sign up price without affecting the upgrade price. Having a separate button for upgrade also means you can offer a different upgrade price if you want to (maybe a little discount).
Thanks for the info. I’ve purchased eStore and am testing various situations. Everything seems to work, except when an existing free emember upgrades their existing account, and the email address on the account is different than the Pay Pal email. The process works, and the emember account membership level was changed. However, the system sends the email to the PayPal account email not the emember email. Is this the way it’s supposed to work, or have I missed a setting somewhere? Could the code (or API) be modified to sent the email to the emember address?
Thanks,
Karen
Yep, sounds like a good idea. I changed it to use the email address from the member’s database rather than the PayPal email address.
Please get a new build of eStore to get this from here
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