April 21, 2015 at 9:22 pm #12535fabvMember
The plugin works great up until i have to payout, then we are completely lost. I have an affiliate to pay out but when I go to manage payouts, if I use option A, I click generate report, the system states “Payouts Report Generated” then underneath it states “No Pending Payment Found.”
Option D doesn’t tell me who I have to pay.
Payouts history shows a date paid, no other info
How do I know what affiliate to pay? So I go to Sales Data but the only option there is to delete entry. Are those paid or pending?
I watched the video on how to pay affiliates, do we manually have to make a this file or does the system do it for us?April 22, 2015 at 1:25 am #69669
If it is saying that nothing found then that means, there is no one who needs to be paid out at this stage.
Are you using a value in the “Minimum Payout Balance” field? If you are then what value is it? Can you confirm by going to the sales menu that the affiliate generated commission since the last payout?
If you know which affiliate needs to be paid out then in option D, you enter that affiliate’s ID and it will tell you how much payment is outstanding for that affiliate.May 23, 2018 at 10:13 am #69670
I have sales data In affiliate commission , I have 1 affiliate with Commission Amount is 0.29.
Then I clicked Manage Payouts : » Payout all the affiliates by their outstanding commission amount to date (Option A) –> Minimum Payout Balance: 0.28. Then select this option and clicked Generate Report .
No Affiliates Found in the Database.
Please adviceMay 24, 2018 at 12:45 am #69671
it is likely that commission has already been paid then. Since this is just one affiliate, go to “Option D” and enter his affiliate ID. Does it show any outstanding commission for this affiliate?May 24, 2018 at 7:39 am #69672
this is a test , I will have more than affiliate .
So I am testing Option A ,
Who can I Generate Report ? even if One affiliate ?May 24, 2018 at 11:17 pm #69673
All the options should work fine. I am using it myself and I can see it is working fine. Something is off on this site so its matter of figuring out what happened on your site.
What do you see when you try option D as I mentioned in my previous post? This will help me see if there is really a commission outstanding or there is a misunderstanding somewhere.May 26, 2018 at 11:20 am #69674
This is what i see after selecting option D
Displaying Affiliate’s Payment Data
Referrer ID Name PayPal Email Pending Amount Action
123 Dora farah tdxxxxxxxxxxxxxxx 0.29 Amount to Pay:0.29
But I try to select option A,B or C
Displaying Affiliate’s Payment Data is empty
Do I miss something ?May 27, 2018 at 1:23 am #69675
That is a little odd. Let me jump on your site and check all the setup. I have sent you an email for it.May 27, 2018 at 5:59 pm #69676
ThanksMay 28, 2018 at 12:49 am #69677
I applied a a fix for this in the plugin (it was getting into a wrong state for the payout database query on your site). The report should generate correctly now.
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