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Payment Gateway processing page hangs while checking out with credit card

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Payment Gateway processing page hangs while checking out with credit card

Tagged: credit card, payment gateway, Payment Gateway Bundle

  • This topic has 23 replies, 6 voices, and was last updated 7 years, 2 months ago by wzp.
Viewing 9 posts - 16 through 24 (of 24 total)
← 1 2
  • Author
    Posts
  • February 16, 2018 at 6:55 pm #66257
    ripal
    Member

    [https://www.pm-logic.com/services/products/]

    February 16, 2018 at 7:01 pm #66258
    ripal
    Member

    I have changed in settings USD to INR… now it is moving but its is not accepting.

    February 16, 2018 at 10:18 pm #66259
    wzp
    Moderator

    When I click the checkout button, I get a PayPal error screen that says, “We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller.”

    [http://pasteall.org/pic/show.php?id=127661]

    February 19, 2018 at 5:35 pm #66260
    ripal
    Member

    I am getting this genericError — code=VU5TVVBQT1JURURfUEFZRUVfQ1VSUkVOQ1k%3D, I don’t know what is wrong in configuration.

    Please help.

    February 20, 2018 at 3:02 am #66261
    admin
    Keymaster

    I don’t get any error. I clicked on the add to cart button on your page. Then clicked the checkout button in the cart. It sent me to paypal. I can go ahead and hit the pay button.

    Regarding your currency selection…. our plugin accepts any currency that PayPal supports.

    I don’t see INR as a supported currency on the following PayPal page:

    https://developer.paypal.com/docs/classic/api/currency_codes/

    Can you ask PayPal support and ask them if your account can accept INR currency via a shopping cart payment?

    February 27, 2018 at 5:23 am #66262
    ripal
    Member

    My account is accepting INR currency. I have taken screen, how can I send to you…?

    February 27, 2018 at 5:47 am #66263
    wzp
    Moderator

    I have taken screen, how can I send to you…?

    Use:

    [https://pasteboard.co/]

    February 27, 2018 at 11:26 am #66264
    ripal
    Member

    [https://pasteboard.co/H9zpKvA.png]

    February 27, 2018 at 1:10 pm #66265
    wzp
    Moderator

    The error is coming from PayPal, not our plugin.

    The error message is quite clear…

    Transactions between Indian residents must be made using Indian Rupees

    It means…

    1. You must be an Indian resident.
    2. The buyer must be an Indian resident.
    3. The payment can only be in INR.

     

    This seems to be an ongoing PayPal issue, that only PayPal can resolve:

    [https://www.paypal-community.com/t5/ratings/ratingdetailpage/message-uid/1348537/rating-system/forum_topic_metoo#userlist]

     

    My suggestion is that you call PayPal customer service; as this is not a plugin issue.

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