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On Saturday we had our first pay-per-view. I’ve had mixed reactions and some requesting money back.
Here is what happened… we were scheduled to go live at 3pmET however the organization who promoted the event arrived 1 1/2 late plus an additional 30 mins for the owner of the venue showed up 30 mins late. We got inside the venue approximately 3:45 and went live about an hour later. (YES I was furious but the show must go on)
However I received over 100 emails from viewers stating their links had expired… how could that have happened?? What could’ve been the preventative measure??
We ended up sending out over 100 manual links while the show was being broadcasted.
What settings did you use for link expiration? And were the expirations due to time expirations or click limits being reached?
Under: WP eStore –> Settings –> General Settings –> Digital Product Delivery Settings
Duration of Download Link & Download Limit Count
Ahhh …. interesting… so it appears that by default the link was set to 24 hours.
So anybody who clicked that link 24 hours or more before its 3pm broadcast their link expired.
So lets say as a viewer you purchased on the day of the event. At or about 3pm you click on the link to discover no PPV but pre-recorded content. You close down your browser, and try again. Would your link expire?
There are two limits at work, the number of hours and the number of allowed clicks. The number of hours starts ticking away from the time the link is generated; the number of allowed clicks starts from the first time that link is used. So, within (a default of) 24 hours from the time a link is generated, it can be used no more than (a default of) 5 times.
Actually, I was surprised you weren’t here saying that your server became overloaded, and then crashed & burned; since I previously discussed it as the number one issue to worry about. Would you like to share with everyone the details of what kind of server resources you used?
OMG!!
So I guess this is why short code is better…
eyeee carumba!!!… and unfortunately short code did not work with my product.
I will share my server results momentarily on a new post.
If you use the APR short code, the time and click limits still apply.
The proper way to handle the link limits is to set the number of hours to a value that covers both the presale period and the expected length of the broadcast. The number of clicks should be kept the same.
Viewers of a live feed should be advised not to close their browsers, if there is a delay; because each time they “come back” they deplete the allowed number of clicks.
Wow…
I wish this information were advised or available prior to the broadcast. My company is catching heat because of this valuable piece of information.
I suppose that since it is the #1 selling feature of the plugin, it was assumed that you knew about the link expiration feature…
We’d love to hear about how much server resource it took to support your event, and how many feeds were active.
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