Password Reset problem

[JohnG]

In testing the system before going live the password reset modal window works fine. I’m able to enter an email address and receive a positive response that an email with new password has been sent out. But I receive no email.

I’ve whitelisted the sender address and checked spam filters, etc. I’ve tried different emails. I’ve double-checked settings in the plugin Dashboard. I still can’t get it to send out an email.

If anyone else has experienced this issue I’d really appreciate words of wisdom.

Thanks!

[wpCommerce]

Does other emails from eMember get sent out? for example- when a new member registers.

[spiritualsubliminals]

Hi there,

Same problem.

I have only had eMember up and running for two weeks but when I first installed it the password recovery function worked fine (probably as recently 4 or 5 days ago). Now I get a “javascript void (0)” error and nothing happens when you click the link (both in widget on home page and on log-in page).

Other emails seem to get sent.

I am hosted with BlueHost, using flexibility2 theme.

No tweaks or theme mods; I have also tested it with the basic wordpress theme but no different.

I also re-uploaded what seemed like 2 different password-related php files from my original eMember download (ememeber_password_sender_box.php and rand_pass.php) but again no change.

I have also tested it with Firefox, Safari and IE8 on two different computers (Mac and PC) but same result.

My website is: http://www.spiritualsubliminals.com

Ideas?

[wpCommerce]

@spiritualsubliminals, Looks like you have some jquery issues on your webpage. Please do the test mentioned on the following post-

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[spiritualsubliminals]

Hey there,

Thanks for your advice.

The offending plug-in was: Flowplayer for WordPress

Now works perfectly.

Excellent!!!!!

Paul Roth

[jetsetpeasant]

I have a similar problem with the Flowplayer for WordPress plugin, but need to have video on my site. Can anyone suggest a good free video player that’s free to use in it’s place?

Thanks!!

[Ivy]

Hi jetsetpeasant, I answered your question here:

https://support.tipsandtricks-hq.com/forums/topic/script-errors-with-login-code-on-ie-7

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